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General Manager

2 months ago

San Mateo, California, United States Squeeze Massage Full time
About Squeeze Massage

We're a feel-good company, founded by the creators of Drybar, revolutionizing the massage experience with our innovative technology and dedication to team member experience.

Our mission is to be the best part of our guests' and team members' day, fostering an inclusive environment where everyone can shine.

We're committed to transforming the massage experience, making it easy, breezy, and enjoyable for all.

Our Culture

We're a company that values our team members and guests, offering a range of benefits, including competitive salary, health benefits, paid sick leave, and opportunities for growth and development.

Our team is passionate about delivering an amazing guest experience, and we're looking for a General Manager who shares our values and can lead our team to success.

Responsibilities
  1. Demonstrate and embody our five core values: The Feels
  2. Foster meaningful relationships with your team and guests
  3. Manage day-to-day shop operations, including management of Maitre D's and Massage Therapists
  4. Recruit, interview, onboard, and retain a best-in-class shop team
  5. Build and maintain staff schedules
  6. Provide consistent, transparent feedback to your team
  7. Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses
  8. Execute operations, HR, and local marketing objectives
  9. Manage timekeeping and payroll reporting for your staff
  10. Resolve employee relations and guest issues
  11. Manage inventory and minimize shrink
Requirements
  • 5-10 years in retail, preferably hospitality or service-related experience
  • Experienced in operating a fast-paced, high-volume environment
  • Previously managed a minimum of 15 direct reports
  • Advanced expertise in recruiting, onboarding, and developing a team
  • Inventory management and scheduling expertise
  • Must be available to work Wednesday-Sunday weekly
  • Proven track record in building consistent, recurring retail business, and delivering an exceptional guest experience
Why Join Squeeze Massage?

We're a 5-star employer on Glassdoor, with 96% of our team recommending us as a great place to work.

Our team members rave about our leadership, flexible shifts, and comprehensive benefits package.

We're committed to growing and shaping a new, innovative organization with ongoing career opportunities.