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General Manager Position

2 months ago

San Mateo, California, United States Club Pilates Full time
General Manager Job Description

We are seeking a highly motivated and experienced General Manager to lead our Club Pilates studio in San Mateo, CA. As a key member of our team, you will be responsible for overseeing all studio functions, including membership and retail sales, instructor performance and evaluation, and sales efforts.

Key Responsibilities:

  • Execute lead generation via Grass Roots Marketing and Networking.
  • Implement sales process to schedule prospects into Intro classes.
  • Drive and increase membership sales.
  • Manage staff schedules.
  • Ensure that studio retail/products are stocked with accurate inventory counts.
  • Train and Supervise Sales Associates.
  • Hire/Manage instructors at the studio.
  • Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
  • Review instructor evaluations and assist in mentorship/disciplinary action as needed.
  • Independently make decisions related to high-level customer service.
  • Collect outstanding dues.
  • Maintain cleanliness and organization of the Pilates Studio.
  • Enforce Club Pilates policies and procedures.
  • Ensure all forms, administrative supplies, and studio literature is stocked and visible.
  • Schedule and participate in networking/community events and studio promotions.
  • Strategically manage marketing campaigns to generate leads for the studio.

Requirements:

  • Excellent sales experience (2+ years of retail/service sales or fitness sales experience).
  • Confident in generating personal sales and training Sales Associates in sales.
  • Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training.
  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
  • Ability to excel in a fast-changing, diverse environment.
  • Ability to recognize areas of improvement and make changes using good judgement.
  • An affinity and passion for fitness.
  • Solid writing and grammar skills.
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines.
  • Professional, punctual, reliable, and neat.
  • Strong attention to detail and accuracy.
  • Trustworthy and ability to handle confidential information.
  • Ability to work harmoniously with co-workers, clients and the general public.
  • Proficiency with computers and Studio software.

What We Offer:

  • Pay is two-pronged, with a Base Salary + Monthly Bonus Opportunity.
  • Health, dental, and vision insurance (covered at 75% by company).
  • Consistent Bonus Plan.
  • 401K benefits and match plan.
  • Paid Time Off.
  • Holiday pay.
  • Complimentary continuing education.
  • Professional Career Development.
  • Referral Bonuses.
  • Travel Opportunities.
  • Nurturing and vibrant environment.