Customer Service Representative
7 days ago
At Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where our employees can grow and thrive.
Job SummaryWe're seeking a highly motivated and organized individual to join our team as a Collector. As a Collector, you'll play a critical role in helping customers understand their financial obligations and preventing or limiting potential losses to the bank.
Key Responsibilities- Collect on low-risk accounts to minimize the Bank's 30+ delinquency rate
- Assist customers in a professional and empathetic manner to interpret their financial situation and provide guidance to limit loss to the bank
- Negotiate repayment options by asking questions and offering applicable solutions
- Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
- Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
- High School Diploma or equivalent combination of education and experience required
- 1+ year customer service experience required
- Collections experience preferred
We offer a competitive compensation package, including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. We're committed to career development and education assistance, and we offer a range of voluntary supplemental benefits.
Work ScheduleMonday - Thursday 8:00am- 7:00pm; Friday 8:00am - 5:00pm, Saturday 8:00am- 12:00pm. Weekly flexible prime-time hours required.
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