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Customer Service Representative

2 months ago

Kansas City, Missouri, United States Helzberg Diamonds Full time
Job Title: Customer Care Representative

Helzberg Diamonds is seeking a highly skilled and customer-focused individual to join our Customer Care team as a Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities:
  • Assist customers with their online purchases, including helping them make informed buying decisions and finalizing sales.
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Enter customer data into our case management system and conduct research to resolve customer issues.
  • Collaborate with other departments to provide solutions to customers.
  • Provide product information and answer customer questions.
  • Assume responsibility for additional projects and responsibilities as assigned.
Requirements:
  • Associate's degree in Retail Management or Business Administration and one to three years of experience in customer service.
  • Strong communication skills and ability to use desktop software (Outlook, Excel, Word).
  • Customer service orientation and problem-solving skills.
  • Regular, predictable onsite attendance required.

We offer a fun and fast-paced work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.