Director of Commercial and Medical Field Solutions

4 weeks ago

Redwood City, California, United States Revolution Medicines Full time
Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers.

The company's R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies.

The Opportunity:

We are seeking an experienced candidate who will be responsible for the systems and tools leveraged by Commercial and Medical field teams in supporting the commercial launch of one of our novel RAS(ON) inhibitors.

Key Responsibilities:
  1. Partner with Commercial and Medical Affairs leadership, field directors, and field personnel to design, develop, and support solutions that facilitate the seamless delivery of information to our customers while efficiently capturing valuable customer insights.
  2. Lead the design, implementation, and maintenance of Commercial and Medical Affairs field team platforms and tools.
  3. Build and manage a high-performing team of CRM administrators, developers, and business analysts leveraging a combination of in-house and outsourced resources.
  4. Partner with leadership and end-users (Sales, Medical Affairs, Marketing, Market Access, Analytics, and Sales Operations) teams to define user business and system needs.
  5. Enable seamless and easy-to-use field enablement, allowing for interactive visual aids and closed-loop marketing in a mobile experience.
  6. Partner with marketing to deliver campaigns and Omnichannel experiences.
  7. Ensure the reliability, accuracy, and compliance of data across the CRM.
  8. Responsible for the overall quality of field information systems. Troubleshoot and resolve system and data issues.
  9. Develop reports/dashboards for field operations.
  10. Support sales and operations in the execution of business planning from the national, regional, and territory levels.
  11. Provide end-user training and support for field, marketing, and operations colleagues to leverage the CRM system and data.
  12. Employ enterprise thinking in collaborating with vendors and consultants to establish and optimize information systems.
  13. Foster a culture of continuous improvement and innovation within the Information Systems team.
Requirements:
  1. Mastery of principles and technologies of Customer Relationship Management platforms in life sciences (e.g., Veeva, Salesforce.com, IQVIA OCE).
  2. Strong leadership skills with direct people management experience in building and managing cross-functional teams.
  3. Experience in building and supporting CRM systems in both sales and service functions.
  4. Deep experience with sales and medical engagement processes; Health Care Provider (HCP) and Key Opinion Leader (KOL) engagement, lead and opportunity management, territory alignments, performance management, insight collection and analysis.
  5. Has led and contributed to multiple platform integrations, both real-time and batch, between a CRM and data warehouse, content management (Veeva PromoMats/MedComms), Marketing Automation, and 3rd-party applications.
  6. Strong understanding of internal and external sales and marketing data sources leveraged in a Commercial setting (ERP, Website, Hub, Specialty Pharmacy, Diagnostics, secondary data, reference data, etc.).
  7. Experience delivering field suggestions/next best action capabilities.
  8. Entrepreneurial, driven, and accountable self-starter, with ability to identify and communicate priorities, and work independently in a fast-paced, rapidly growing organization.
  9. High levels of organization, attention to detail, and accuracy. Driven to meet and exceed high expectations of quality.
  10. Build rapport and credibility as a strategic partner by demonstrating subject matter expertise in both business subject areas and application functionality.
  11. Excellent communication skills, possessing the ability to prepare and present information and solutions in a visually appealing and easy-to-understand manner to all levels of management and staff.
  12. Ability to manage a portfolio of projects, activities, and tasks simultaneously and autonomously.
  13. Understanding of master data management (MDM) and data warehousing principles and technologies.
  14. Bachelor's degree or equivalent and a minimum of 12 years in the delivery of technology services and support, including Commercial experience.
  15. Five years of experience implementing, customizing, and configuring a CRM.
  16. Experience in pharma, life sciences, or a related industry.
Preferred Skills:
  1. Relevant certifications in commercial and medical technologies (e.g., Veeva, Salesforce).
  2. Experience with Omnichannel concepts, technologies, data flows, and analytics.
  3. Prior experience in Commercial Operations directly reporting to sales and analytics teams.
  4. Experience with an oncology launch is desired.

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