Technical Support Specialist

5 days ago


Cincinnati, Ohio, United States CDK Global Full time
Job Title: Assoc Technical Support Analyst

CDK Global is seeking a highly skilled and motivated Assoc Technical Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide primary support to customers encountering problems using our products and solutions.
  • Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Facilitate inquiries through systems to provide answers to common questions and problems.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Document customer information and recurring technical issues to support product quality programs and product development.
Requirements:
  • Associates/Bachelors degree strongly preferred.
  • Proficient PC skills, specifically in Windows and IOS environments.
  • Knowledge and familiarity with mobile devices (Smartphones/iPads).
  • Ability to document, track and monitor a problem/issue to a timely resolution.
  • Problem solving ability.
  • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties.
Preferred Attributes & Qualifications:
  • 1 year of PC desktop support or technical support experience with client contact.
  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads).
  • Experience using a ticketing System such as Clarify, Remedy, or Footprints.
  • Knowledge of Unix / Linux / SQL.
  • PC certifications (A+, MCDST or MCST).
  • Automotive industry experience.
  • Bilingual French or Spanish.

CDK Global offers a competitive salary range of $20/hr - $25/hr, as well as a comprehensive benefits package, including medical, dental, and vision benefits, paid time off, 401K matching program, and tuition reimbursement. We are an equal opportunity employer committed to creating an inclusive workforce where everyone is valued.



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