Technical Support Specialist

3 days ago

Cincinnati, Ohio, United States CDK Global Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at CDK Global. As a Technical Support Analyst, you will be responsible for providing primary support to customers encountering problems using our products and solutions.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat sessions
  • Facilitate inquiries through systems to provide answers to common questions and problems
  • Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters
  • Document customer information and recurring technical issues to support product quality programs and product development
Requirements
  • Associates/Bachelors degree strongly preferred
  • Proficient PC skills, specifically in Windows and IOS environments
  • Knowledge and familiarity with mobile devices (Smartphones/iPads)
  • Ability to document, track, and monitor a problem/issue to a timely resolution
  • Problem-solving ability
  • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
Preferred Qualifications
  • 1 year of PC desktop support or technical support experience with client contact
  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
  • Experience using a ticketing System such as Clarify, Remedy, or Footprints
  • Knowledge of Unix/Linux/SQL
  • PC certifications (A+, MCDST or MCST)
  • Automotive industry experience
  • Bilingual French or Spanish
Compensation and Benefits

CDK Global offers a competitive compensation package, including a salary range of $20/hr - $27/hr, annual performance bonus, benefits, and/or other applicable incentive compensation plans. We also offer Medical, dental, and vision benefits, Paid Time Off (PTO), 401K Matching Program, and Tuition Reimbursement.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We are open, curious, and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status, or any other category protected by law.

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