Technical Support Specialist

6 days ago


Cincinnati, Ohio, United States Encore Technologies Full time
Job Title: Deskside Support Technician

At Encore Technologies, we are seeking a highly skilled and experienced Deskside Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Administer and troubleshoot highly specialized software used by client departments.
  • Provide general technical consulting, account creation, and user provisioning.
  • Monitor multiple ticketing systems and resolve issues, escalating as needed.
  • Travel to client sites, sometimes on short notice, to provide on-site support.
Requirements:
  • Three years of experience in hardware and software support and troubleshooting.
  • AS degree in a related technical field or industry certification (A+, MCSA or similar).
  • Strong familiarity with Windows 10/11, Active Directory, GPO, NTFS Permissions, and Windows OS troubleshooting and resolution.
  • Computer and peripheral break-fix support skills.
  • Knowledge and understanding of networking concepts.
  • Excellent customer service skills, both in person and over the phone.
  • Ability to work effectively with little supervision and handle stressful situations.
  • Good verbal and written communication skills, with the ability to document new issues in a cohesive manner.
  • Ability to communicate complex technical concepts to non-technical individuals.
What We Offer:

We are an Equal Opportunity Employer, committed to empowering each individual and supporting the diverse cultures, perspectives, skills, and experiences within our workforce.



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