Customer Experience Specialist

7 days ago


Alpharetta, United States Stora Enso Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for customers, you will be responsible for handling inquiries, resolving issues, and providing exceptional service.

Key Responsibilities
  • Handle initial customer contact for general inquiries, such as pricing, products, and deliveries.
  • Act as a liaison between customers and European mills, ensuring seamless communication and resolution.
  • Build and maintain business relationships with clients, fostering trust and loyalty.
  • Provide prompt and accurate service, meeting customer needs and expectations.
  • Troubleshoot and resolve customer issues, ensuring customer satisfaction.
  • Enter orders into an in-house database, ensuring accurate and timely processing.
  • Manage inventory, including stock replenishment and shipping documentation.
  • Collect accounts receivables, ensuring timely payment and resolution.
  • Participate in special projects that enhance business operations and processes.
Requirements
  • Bachelor's degree from a four-year college or university, or equivalent combination of education and experience.
  • Excellent communication skills in English, Spanish, and Portuguese, with the ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers and customers.
  • Knowledge of inventory software, order processing systems, and word processing software.
What We Offer
  • Flexible work options, including work-from-home opportunities that support work-life balance and productivity.
  • Impactful sustainability initiatives, shaping a greener future.
  • Career advancement opportunities within a global company that values development and growth.
  • An innovative environment that fosters creativity, initiative, and innovation.
  • Global influence, joining a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries.
  • Volunteer opportunities, contributing positively to communities and causes.


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