Current jobs related to Customer Experience Leader - Alpharetta - Intradiem

  • Retail Customer Experience Leader

    1 week ago

    Alpharetta, United States T.J. Maxx Full time

    Customer Experience Supervisor OpportunityAt T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Supervisor, you'll play a key role in promoting a positive and engaging atmosphere for our customers.Key Responsibilities:Oversee a team of Associates to ensure seamless customer interactionsTrain and coach...

  • Customer Experience Director, North America

    10 hours ago

    Alpharetta, Georgia, United States Entegee Full time

    Customer Experience Director, North AmericaLocation: North AmericaAbout EntegeeEntegee specializes in custom automation projects, serving as a major player in the world of controls and robotic solutions globally. Our mission is to expand professionals' resumes and build them into top-performing controls engineers.Job OverviewWe are seeking a seasoned...

  • Lead Customer Experience Specialist

    4 months ago

    Alpharetta, United States Landis+Gyr Full time

    ** Lead Customer Experience Specialist** Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales...

  • Customer Experience Representative

    3 weeks ago

    Alpharetta, United States DiVentures Full time

    Customer Experience Specialist Role ProfileAt DiVentures, we're passionate about making a splash in people's lives. As a Customer Experience Specialist, you'll play a key role in our mission by delivering exceptional experiences for our customers, sharing product knowledge, and facilitating sales in our store.Key Responsibilities:Understand each customer's...

  • Customer Experience Lead

    1 month ago

    Alpharetta, United States Landis+Gyr Full time

    Lead Customer Experience SpecialistLandis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Our innovative and flexible solutions help utilities solve complex challenges in Smart Metering, Grid Edge Intelligence, and Smart Infrastructure. With a strong presence in over 30 countries across five continents, we...

  • Customer Experience Manager

    1 week ago

    Alpharetta, Georgia, United States National Christian Foundation Full time

    Job Title: Customer Experience ManagerAt National Christian Foundation, we are seeking a highly skilled Customer Experience Manager to join our Brand & Customer Experience team. This is a contract position that plays a vital role in designing, implementing, and optimizing exceptional customer experiences across all touchpoints.Key Responsibilities:Design and...

  • Customer Experience Ambassador

    3 weeks ago

    Alpharetta, United States Dave & Buster's Restaurant Full time

    Customer Experience AmbassadorAt Dave & Buster's Restaurant, we're committed to delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll play a vital role in ensuring our Guests have a positive and welcoming experience from the moment they step into our Midway. Your strong communication skills will guide them through their...

  • Customer Experience Specialist

    3 days ago

    Alpharetta, United States Anthropologie Full time

    Role Summary:The Customer Experience Specialist plays a vital role in supporting omni service processes. Their primary goal is to ensure seamless order fulfillment, whether it's picking, packing, and shipping online customer orders, or fulfilling in-store and curbside pickup orders. This position requires strategic thinking to prevent backlog, limit...

  • Customer Experience Associate

    3 weeks ago

    Alpharetta, United States Insight Global Full time

    About the Role:Insight Global is seeking a highly skilled Client Support Specialist to join their team. As a Client Support Specialist, you will play a critical role in delivering exceptional customer service to our clients.Key Responsibilities:Provide timely and effective support to clients, resolving issues and answering questions related to our...

  • Shift Leader

    2 weeks ago

    Alpharetta, United States Chicken Salad Chick Full time

    We are seeking a highly motivated and experienced Shift Leader to join our team at Chicken Salad Chick. As a Shift Leader, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.Key Responsibilities:Lead a team of employees to provide excellent customer...

  • Customer Service with ERP experience

    3 weeks ago

    Alpharetta, United States Careerbuilder-US Full time

    We are looking for a very detailed competent and organized customer service professional, a self-starter who is motivated to be a part of a small but growing team that knows customer satisfaction is a key asset to our success and winning Working well with a team and having great communication skills are important keys to our success and will eventually lead...

  • Customer Service with ERP experience

    4 weeks ago

    Alpharetta, United States Careerbuilder-US Full time

    We are looking for a very detailed competent and organized customer service professional, a self-starter who is motivated to be a part of a small but growing team that knows customer satisfaction is a key asset to our success and winning! Working well with a team and having great communication skills are important keys to our success and will eventually lead...

  • Customer Service with ERP experience

    4 weeks ago

    Alpharetta, United States Careerbuilder-US Full time

    We are looking for a very detailed competent and organized customer service professional, a self-starter who is motivated to be a part of a small but growing team that knows customer satisfaction is a key asset to our success and winning! Working well with a team and having great communication skills are important keys to our success and will eventually lead...

  • Retail Customer Experience Supervisor

    3 weeks ago

    Alpharetta, Georgia, United States TJ Maxx Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to deliver outstanding service.Key ResponsibilitiesLead by example,...

  • Retail Customer Experience Manager

    1 week ago

    Alpharetta, Georgia, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.Key ResponsibilitiesLead by...

  • Retail Customer Experience Supervisor

    4 weeks ago

    Alpharetta, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Cafe Shift Leader

    2 weeks ago

    Alpharetta, United States Vitality Bowls Full time

    Cafe Shift Leader Job DescriptionVitality Bowls is seeking a highly motivated and organized Cafe Shift Leader to join our team. As a Cafe Shift Leader, you will be responsible for ensuring seamless operations during your shift, providing exceptional customer service, and leading a team of food service professionals.Key Responsibilities:Manage cafe operations...

  • Sales Associate

    3 days ago

    Alpharetta, Georgia, United States Sundance Holdings Group, LLC Full time

    About the Role:Sundance Holdings Group, LLC is seeking a highly motivated and customer-focused Sales Associate to join our retail team in Alpharetta, GA. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a clean and visually appealing store environment.Key Responsibilities:Provide...

  • Sales Associate

    3 days ago

    Alpharetta, United States Foot Locker Full time

    Overview:We're looking for a talented Sales Associate to join our team at Foot Locker. As a key member of our sales floor, you'll be responsible for delivering exceptional customer service and creating a warm and welcoming shopping environment.Responsibilities:Provide top-notch customer service by being knowledgeable about our products and teaming up with...

  • Sales Associate

    7 days ago

    Alpharetta, United States Carter'sOshKosh Full time

    **About the Role:**Carters/OshKosh is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience.**Key Responsibilities:**Welcome customers with a warm greeting and provide assistance...

Customer Experience Leader

4 months ago

Alpharetta, United States Intradiem Full time
Job DescriptionJob Description

Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a "problem-out" approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a "people-first" approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

  • Servant's Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
  • Craftsman's Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick).
  • Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Job Title: Customer Experience Leader

Location: Remote/Virtual

Reports To: Chief Experience Officer

Your Role:

  • Provide leadership to CX CoE (Center of Excellence), guiding and overseeing the team to ensure efficiency, quality, and exceptional customer experiences.
  • Enable, coach, mentor, and grow a team of exceptional Customer Experience professionals.
  • Ensure that CX CoE strategic priorities are in alignment with Intradiem's overarching mission and vision, collaborating with Customer Success, Customer Sales, and other teams to effectively realize these strategic goals.
  • Develop and execute a multi-year CX roadmap based on the CX vision and strategy.
  • Ensure that CX CoE complies with relevant industry best practices and Intradiem standards.
  • Champion the voice of the customer across all departments, ensuring customer insights drive business decisions.
  • Oversee and lead the Customer Health Program, ensuring it effectively measures and monitors the health and satisfaction of our customers. Collaborate with cross-functional teams to develop and execute strategies for improving customer health and reducing churn.
  • Oversee and lead efforts to continuously assess and enhance CX Operations by identifying inefficiencies, streamlining procedures, and implementing strategies to ensure that customer interactions are smooth and effective.
  • Oversee and lead efforts to utilize customer data to gain insights into customer behavior and needs. Create reports and dashboards that monitor key performance indicators (KPIs) and customer success metrics.
  • Oversee and lead the creation of detailed customer journey maps to identify pain points, bottlenecks, and opportunities for improvement in the customer experience. Implement changes that enhance the overall journey and customer satisfaction.
  • Oversee and lead the effective utilization of CX tools and technology. Evaluate the need for new tools or software and ensure that the existing technology stack supports efficient operations.
  • Oversee and lead transformation initiatives, ensuring projects align with strategic objectives and are delivered on time and within budget. Drive change management processes to support CX transformation efforts.
  • Oversee and lead cross-functional projects that enhance the customer experience. Ensure projects deliver on their objectives, providing visibility into progress and outcomes to stakeholders.
  • Conduct all business in accordance with Intradiem policies and procedures.
  • All other duties as assigned.

Your Background:

  • Bachelor's degree in Business, Customer Experience, or a related field (or equivalent work experience).
  • 7+ years of progressive experience in working in Customer Experience or a related field.
  • Certification(s) in CX
  • Experience with AI software solutions is required.
  • Showcase mastery of CX practices and CX platforms, with a proven track record of managing and analyzing large datasets, identifying trends and insights, implementing process improvements, and handling more challenging customer health issues.
  • Experience with SaaS software solutions preferred.
  • Strong leadership and mentorship skills, with the ability to guide teams, influence operational excellence, and foster a culture of continuous improvement.
  • Strong problem-solving skills, particularly in diagnosing and resolving complex issues efficiently.
  • Strong collaborative skills with an ability to work effectively in a team-oriented environment.
  • Exceptional written and verbal communication skills, with the ability to articulate complex ideas and strategies to both team members and stakeholders.
  • Proven program management skills, including the ability to manage multiple complex priorities simultaneously and ensure their successful completion.
  • Maintain a deep commitment to delivering excellent customer service and a passion for driving customer experience improvements.

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.