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Customer Experience and Sales

2 months ago

Alpharetta, United States FREEBIRD STORES Full time

About Freebird Stores

Freebird Stores is a rapidly expanding retail company that values people and product above all else. We are looking for a highly organized and self-driven individual to join our team as an Assistant Manager.

Responsibilities

  • Contribute to a positive work environment that fosters employee engagement and motivation.
  • Be a proactive and solution-based contributor, driving business results through effective leadership and team development.
  • Create and maintain a culture of knowledge sharing and feedback, ensuring all employees understand company policies and procedures.
  • Lead by example, implementing and upholding Freebird's standards among peers and team members.
  • Network and recruit within the company and community, driving business growth and expansion.
  • Develop and coach team members, ensuring they have the skills and knowledge needed to succeed in their roles.
  • Ensure all employees understand company policies and procedures, maintaining a strong understanding of team and personal development.

Customer Experience

  • Exemplify and create a positive and unique customer experience, ensuring all team members can successfully execute the Freebird experience.
  • Actively manage training of all team members on the customer experience, ensuring they have the skills and knowledge needed to deliver exceptional service.
  • Make every customer interaction memorable and unique to their individual needs, building a strong knowledge of the company story, product line, brand aesthetic, and philosophy.
  • Continually build a clientele base and develop relationships in the community, driving business growth and expansion.
  • Have a finger on the pulse of the sales floor, taking ownership of all customer interactions and ensuring a seamless shopping experience.

Operations and Inventory Management

  • Analyze business trends and have a strong understanding of store numbers, best sellers, KPIs, and put that knowledge to work, driving business results and growth.
  • Maintain knowledge of stock room capacity and keep inventory neatly organized, ensuring efficient and effective inventory management.
  • Meet cleanliness standards on a daily, weekly, and monthly basis, maintaining a clean and organized store environment.
  • Ensure all operational policies and systems are being met daily, driving business efficiency and effectiveness.

Visual Merchandising

  • Track best sellers and inventory weekly, ensuring accurate and up-to-date inventory management.
  • Know when new shipments are coming and have a plan for where new shipments will be merchandised, driving visual appeal and customer engagement.
  • Manage and teach company standards for all product styled on the floor, ensuring a cohesive and visually appealing store environment.
  • Ensure all store inventory is merchandised on the sales floor, driving customer engagement and sales.
  • Follow company merchandising guidance, ensuring a consistent and effective visual merchandising strategy.

Requirements

  • 2+ years relevant customer service experience in a fast-paced, challenging, and creative customer-facing environment.
  • High School diploma required, Bachelor's degree in business or related field preferred.
  • Excellent organizational, verbal, and written communication skills.
  • Able to work flexible schedules, including nights, weekends, and holidays.

Benefits

  • Medical, Dental, Vision, 401k.