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Customer Experience Coordinator

2 months ago

Alpharetta, United States Empower Brands Full time
JANPRO Customer Experience Coordinator

Location: Empower Brands Alpharetta, GA office

Job Overview:

JAN-PRO is seeking a detail-oriented and proactive Brand Customer Experience Coordinator to support our brand management team. This role involves combining administrative tasks with brand coordination responsibilities to ensure the effective execution of our marketing strategies, customer experience, and operational processes. The ideal candidate will have strong organizational skills and a passion for enhancing our brand.

Responsibilities:

  • Focus on improving customer service and retention.
  • Provide training on customer experience and best practices.
  • Develop retention strategies.
  • Monitor customer satisfaction and feedback.
  • Assist franchisees in resolving customer issues and improving service quality
  • Analyze franchisee performance data.
  • Provide insights and recommendations based on data analysis.
  • Track the effectiveness of growth initiatives.
  • Develop and maintain performance dashboards.
  • Support the field team with data-driven decision-making.
  • Provide logistical and administrative support to the JAN-Pro Leadership team
  • Coordinate scheduling and communication.
  • Prepare reports and documentation.
  • Assist with planning and organizing training sessions and meetings
  • Manager contest data and own the awards
  • Assist National Accounts with RFP completion and other administrative responsibilities
  • Assist National Account with communications with Regional Developers.
Qualifications:
  • Education: Associates degree required; Bachelor's degree in Business Administration, Communications, or a related field preferred.
  • Experience: 1-3 years of experience in brand management, customer experience, marketing coordination, or administrative support
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with marketing and project management tools.
  • Ability to work independently and as part of a team in a dynamic environment.
  • High attention to detail and proactive problem-solving skills.
Attributes:
  • Professionalism: Demonstrates professionalism and discretion in handling confidential information.
  • Adaptability: Flexible and able to manage changing priorities and multiple tasks effectively.
  • Creative Thinking: Enthusiastic about brand management with the ability to contribute innovative ideas.
  • Customer Obsessed: Committed to providing excellent service to both internal and external stakeholders.


What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and professional development.
A collaborative and supportive work environment.

About the JanPro Systems International:

JAN-PRO offers customized commercial cleaning plans and dedicated support for JAN- PRO Cleaning and Disinfecting Franchisees (also known as Certified Business Owners) through our network of Regional Franchise Developers (RFDs). JAN-PRO requires its RFDs to complete extensive training on JAN-PRO brand standards, the latest technologies, JAN-PRO branded processes, cleaning techniques and auditing of services. The combination of proprietary processes like our EnviroShield process - the same cleaning process used to sanitize hospital operating rooms - an extensive cleaning regimen each visit, and ongoing certification keeps JAN-PRO Cleaning & Disinfecting Franchisees the leader in commercial cleaning