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Job Overview
POSITION SUMMARY
Accountable for the preparation of all event-related documentation and collaboration with Sales, property departments, and clients to ensure a consistent and high-quality service throughout the pre-event, event, and post-event stages of property events.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; extensive experience in event management or a related professional field.
- 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; a minimum of 1 year of experience in event management or a related professional area is required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
- Ensures that events run smoothly by adhering to established procedures, collaborating with team members, and ensuring accuracy.
- Welcomes clients during the event phase and transitions to the Event Operations team for the execution of details.
- Complies with all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with clients prior to finalizing the bill.
- Oversees group room blocks and meeting spaces for average to large-sized assigned groups.
- Identifies operational challenges related to the group and collaborates with property staff and clients to resolve these challenges and/or develop alternative solutions.
- Utilizes judgment to incorporate current trends in event management and design.
- Acts as a liaison between field sales representatives and clients throughout the event process (pre-event, event, post-event).
- Participates in client site inspections and assists with the sales process as needed.
- Performs additional duties as assigned to meet business needs.
- Solicits feedback from property departments to identify areas for improvement to enhance the Event Planner's experience.
Ensuring and Providing Exceptional Customer Service
- Delivers outstanding customer service throughout the client experience and encourages the same from other team members.
- Empowers team members to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to clients and property operations.
- Maintains visibility to clients at all times during this process.
- Oversees client experiences from file turnover through the post-event phase until turnover back to sales.
- Follows up with clients post-event.
- Addresses and resolves guest issues and complaints.
- Uses personal judgment and expertise to enhance the client experience.
- Remains available to resolve issues and/or suggest alternatives to previous arrangements.
- Works to continually enhance customer service by integrating feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to gather feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as deemed necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
- Assists in the sales process and revenue forecasting for client groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
Conducting Human Resources Activities
- Reviews guest feedback and satisfaction results with team members.
- Observes service behaviors of employees and provides constructive feedback.
- Assists in the development and implementation of corrective action plans.
- Takes initiative to leverage experience to improve service performance based on evaluation of issues and resolutions.
- Collaborates with property staff and clients to address operational challenges associated with the group.
- Performs other duties as assigned to meet business needs.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.About the Team
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures.
If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
