Customer Service Representative

1 week ago


Moore, United States Mazzio's Full time
Customer Service Representative Job Description

Position Overview:

  • Welcome patrons and assist them in placing their food orders
  • Suggest menu items and inform customers about ongoing promotions
  • Ensure compliance with age verification for alcohol purchases
  • Process transactions accurately and relay orders to kitchen staff
  • Prepare beverage serving items and trays as needed
  • Explain service procedures and ordering methods to customers
  • Restock condiment stations and uphold cleanliness standards
  • Handle phone inquiries and provide assistance to customers
  • Support the delivery of food items to guests in the dining area

Requirements:

  • Completion of at least 8th grade education
  • Ability to follow instructions and resolve basic issues
  • Proficient in basic math and communication skills
  • Licensing requirements may differ

Work Environment:

Indoor setting with exposure to warm temperatures and humidity

Physical Requirements:

Must be able to exert up to 20 pounds of force and perform various physical activities

Supervision:

This role does not involve supervising other staff members

Interpersonal Interaction:

Frequent interaction with management and customers to share information



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