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Customer Service Representative

2 months ago

Fort Moore GA USA, United States The Michaels Organization Full time
About The Michaels Organization

The Michaels Organization is a leading provider of real estate and property management services. Our organization is dedicated to delivering exceptional customer service and creating a positive experience for our residents and guests.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for residents and guests, providing information, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to residents and guests, ensuring a positive experience and high levels of satisfaction.
  • Respond to a high volume of inquiries and requests, using various communication channels to interact with residents and handle customer service issues.
  • Answer phone calls promptly and professionally, using a friendly and courteous tone.
  • Identify and assess resident needs to achieve satisfaction, confirming and scheduling appointments as necessary.
  • Enter resident service requests into the company database, relaying information to work crews and supervisors as needed.
  • Be familiar with company policies, products, and services to better serve residents, obtaining and evaluating relevant information to handle product and service inquiries.
  • Maintain accurate records of resident interactions, details of inquiries, comments, complaints, and actions taken.
  • Alert managers/supervisors quickly to significant resident issues and concerns, effectively communicating issues, problems, ideas, concerns, and information on work progress verbally and in writing.
  • Review files, records, and other documents to obtain information for responding to requests, compiling and generating reports as needed.
Requirements
  • Minimum 1 year of administrative experience.
  • Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.
  • High School Diploma or GED.
  • Valid Driver's License and acceptable driving record.
  • All specific certifications required by law.
  • Must pass drug test screening.
  • Must successfully complete all required courses, classes, and training provided by MMS.
Preferred Qualifications
  • Action and results-oriented.
  • Resourceful, creative, decisive.
  • Strong customer service, communication, and interpersonal skills.
  • Excellent organization skills.
  • Ability to work independently and as a member of a team.
  • Ability to work in a fast-paced and customer service-oriented environment.
  • Perform duties under pressure and meet deadlines in a timely manner.
  • Ability to work with sensitive information and maintain confidentiality.
  • Ability to prioritize and manage daily workload to ensure successful completion.
  • Ability to follow directives and work with minimum supervision.
  • Must possess the ability to problem solve and prioritize.
  • Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
  • Ability to maintain professional demeanor while handling complaints and difficult situations.
  • Maintain a pleasant, patient, and friendly attitude.
  • Possess a strong attention to detail, positive work ethic, and team player mentality.
Working Conditions
  • Must be able to work 40 hours per week, including evenings.
  • Occasional overtime hours may be required.
  • Requires routine sitting and walking.
  • Must be able and eligible to drive a company vehicle.
Salary and Benefits

We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, prescription, and 401(k) plan with company match. Our benefits package is designed to support the well-being and success of our teammates.