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Pharmacist - Mail Order Pharmacy Specialist

2 months ago

Wyomissing, Pennsylvania, United States Cencora Full time

About the Role:

Cencora is seeking a highly skilled and experienced pharmacist to join our team as a Mail Order Pharmacy Specialist. As a key member of our pharmacy operations team, you will play a critical role in ensuring the efficient and accurate dispensing of medications to our patients.

Key Responsibilities:

  • Perform clinical and product verification using our pharmacy management system to ensure accurate and efficient medication dispensing.
  • Supervise and manage robotic dispensing systems to ensure optimal performance and minimize errors.
  • Monitor and manage inventory levels within the automated system to ensure proper stock levels and correct medication storage.
  • Assist with pick, pack, and ship procedures as needed to ensure timely delivery of medications to patients.
  • Ensure compliance with state and federal pharmacy regulations, including DEA and FDA guidelines.
  • Provide exceptional customer service to patients, responding to inquiries and addressing concerns in a timely and professional manner.
  • Collaborate with prescribers and other medical staff to determine a patient's appropriate medical/prescription care plan.
  • Participate in achieving business goals and metrics for the ambulatory pharmacy, including assisting in marketing events and promotions.
  • Assist with supervising and training pharmacy technicians and staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Make recommendations to management regarding improvements to operating procedures and patient care.
  • Submit, review, and handle all adjudicated prescription claims to ensure appropriateness of reimbursement and co-pay.
  • Promptly and appropriately respond to patient inquiries, requests, and issues, escalating situations to a higher level of authority as needed.
  • Provide consultation on pharmacy and therapeutic matters to various levels of organizational personnel.
  • Assist with daily reporting and scheduling of hours worked for pharmacy technicians, adjusting scheduling as needed to ensure optimal patient care.
  • Work collaboratively with organizational personnel on quality, satisfaction, service excellence, clinical care, and other initiatives as needed.
  • Operate the point-of-sale system to ensure accurate and efficient processing of transactions.

Requirements:

  • Bachelor's of Science Degree or Pharm D degree from an accredited School of Pharmacy.
  • Current, unrestricted pharmacist license through the appropriate state board of pharmacy.
  • Broad training and/or experience in business administration, sales, marketing, information technology, and retail/ambulatory pharmacy.
  • Normally requires zero (1) to three (3) years of directly related and progressively responsible retail/ambulatory care pharmacy experience.
  • Ability to communicate effectively both orally and in writing.
  • Ability to work quickly and accurately under time and volume constraints.
  • Strong leadership skills.
  • Strong interpersonal skills.
  • Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
  • Familiarity with pharmaceutical products, services, and drug interactions.
  • Strong organizational skills; attention to detail.
  • Good analytical skills.
  • Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

About Cencora:

Cencora is a leading provider of pharmacy services, dedicated to delivering high-quality care to our patients. We are committed to creating a culture of inclusivity and support, providing our team members with the resources and opportunities they need to grow and thrive. We offer a comprehensive suite of benefits, including medical, dental, and vision care, as well as support for working families, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. We prohibit harassment and ensure that all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.