Pharmacy Call Center Specialist
4 days ago
Cencora is seeking a highly skilled Pharmacy Call Center Technician to join our team. As a key member of our pharmacy operations team, you will be responsible for providing exceptional customer service and support to our patients and customers.
Key Responsibilities- Answer inbound calls and make outbound calls to provide support for customer inquiries and electronic communications within pharmacy operations.
- Manage and resolve customer complaints, escalating to manager as necessary.
- Interact regularly with external contacts such as patients, prescribers, and other staff to solve problems or answer questions.
- Document customer interactions according to standard operating procedures in support of efforts to provide a consistent, high-quality customer experience.
- Manage and complete project assignments to achieve desired results within the defined timeline.
- Responsible for creating and updating patient profiles in the pharmacy information system.
- Enter necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
- Responsible for entering all prescription information into the pharmacy information system and adjudicating claims.
- Address insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists.
- Assist with the review and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follow up all such claims deemed inappropriate.
- Assist Pharmacist by providing required information for therapeutic consults with patients.
- Intervene with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
- Responsible for utilizing various technology platforms to meet customer and business needs.
- Participate in achieving business goals and metrics for the organization.
- Perform related duties as assigned.
- Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory or retail pharmacy experience; bachelor's degree program preferred.
- Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required.
- State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
Cencora provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
-
Pharmacy Call Center Specialist
3 days ago
Wyomissing, Pennsylvania, United States Cencora Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Pharmacy Call Center Technician to join our team at Cencora. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesAnswer inbound calls and make outbound...
-
Pharmacy Call Center Representative
1 month ago
Wyomissing, Pennsylvania, United States Cencora Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Pharmacy Call Center Technician. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a seamless experience.Key ResponsibilitiesAnswer inbound calls and make...
-
Pharmacy Call Center Representative
4 weeks ago
Wyomissing, Pennsylvania, United States Cencora Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Pharmacy Call Center Technician. As a key member of our team, you will play a critical role in providing exceptional customer service and support to our patients and customers.Key ResponsibilitiesAnswer inbound calls and make outbound calls to provide support...
-
Pharmacy Technician
1 month ago
Wyomissing, Pennsylvania, United States Cencora Full timeAbout the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Cencora. As a Pharmacy Technician, you will play a critical role in ensuring the accuracy and efficiency of our prescription fulfillment process.Key ResponsibilitiesEnter prescription information into our pharmacy system with precision and accuracyVerify patient information...
-
Pharmacy Technician Specialist
4 weeks ago
Wyomissing, Pennsylvania, United States Cencora Full timePharmacy Technician Job DescriptionCencora is seeking a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of our pharmacy operations.Responsibilities:Enter prescription information into our pharmacy system with precision and accuracy.Verify patient information and...
-
Pharmacy Technician Specialist
3 weeks ago
Wyomissing, Pennsylvania, United States Cencora Full timePharmacy Technician Job DescriptionCencora is seeking a highly skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a critical role in ensuring the accuracy and efficiency of our pharmacy operations.Responsibilities:Enter prescription information into our pharmacy system with precision and accuracy.Verify patient information...
-
Pharmacy Technician
3 weeks ago
Wyomissing, Pennsylvania, United States Cencora Full timePharmacy Technician Job DescriptionCencora is seeking a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of our pharmacy operations.Responsibilities:Accurately enter prescription information into our pharmacy system.Verify patient information and prescription...
-
Pharmacy Technician
4 days ago
Wyomissing, Pennsylvania, United States Value Apothecaries Inc Full timeJob Title: Pharmacy TechnicianWe are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Value Apothecaries Inc. As a Pharmacy Technician, you will play a critical role in ensuring the accuracy and efficiency of our pharmacy operations.Responsibilities:Accurately enter prescription information into the pharmacy system.Verify...
-
Pharmacist - Mail Order Pharmacy Specialist
1 month ago
Wyomissing, Pennsylvania, United States Cencora Full timeAbout the RoleCencora is seeking a highly skilled Pharmacist to join our team in a Mail Order Pharmacy setting. As a key member of our team, you will be responsible for ensuring the accurate and efficient dispensing of medications to our patients.Key ResponsibilitiesPerform clinical and product verification using our pharmacy management system.Supervise and...
-
LPN On-Call Specialist
4 weeks ago
Wyomissing, Pennsylvania, United States BAYADA Home Health Care Full timeLPN On-Call OpportunityBAYADA Home Health Care is seeking an experienced Licensed Practical Nurse (LPN) for an on-call position, providing emergency night home health visits as needed. This role is based in the Lehigh Valley, serving adult and geriatric clients in Berks County on a per-visit basis.Responsibilities:Make home visits to clients in designated...
-
LPN On-Call Specialist
3 weeks ago
Wyomissing, Pennsylvania, United States BAYADA Home Health Care Full timeLPN On-Call OpportunityBAYADA Home Health Care is seeking an experienced Licensed Practical Nurse (LPN) for an on-call position, providing emergency night home health visits as needed. This role is ideal for individuals who value flexibility and are committed to delivering high-quality patient care.Responsibilities:Make home visits to clients living in...
-
Medical Billing Specialist
3 weeks ago
Wyomissing, Pennsylvania, United States PeopleShare Full timeMedical Billing Specialist OpportunityWe are seeking a detail-oriented and organized individual to join our team as a Medical Billing Specialist. As a key member of our revenue cycle team, you will be responsible for managing medical claims, resolving denials, and maintaining accurate patient accounts.Responsibilities:Denial management: Review and resolve...
-
Wyomissing, Pennsylvania, United States Fox Rehabilitation Full timeUnlock Your Potential as a Physical Therapist at Fox RehabilitationWe're seeking top-caliber Physical Therapists to join our team in Wyomissing, PA and surrounding locations in Pennsylvania. As a Physical Therapist at Fox Rehabilitation, you'll have the opportunity to pioneer Geriatric House Calls, provide one-on-one care, and drive rewarding patient...
-
Ophthalmic Specialist
7 days ago
Wyomissing, Pennsylvania, United States Heed Health Full timeSeeking a Fellowship Trained Retina SpecialistHeed Healthcare is actively seeking a fellowship trained Retina specialist to join our client in the Wyomissing, PA area to help provide quality care to their established patient base.Key Highlights:Full-time position with a competitive base salary, signing bonus, and relocation allowanceEquity partnership...
-
Medical Billing Specialist
4 weeks ago
Wyomissing, Pennsylvania, United States PeopleShare Full timeMedical Billing Specialist OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Medical Billing Specialist. As a key member of our revenue cycle team, you will be responsible for various aspects of medical billing and revenue cycle management.Responsibilities:Denial management: Review and resolve denied claims in...
-
Wyomissing, Pennsylvania, United States Weatherby Healthcare Full timeJob Title: CRNA Anesthesia Specialist for Locum Tenens OpportunityJob Description:Weatherby Healthcare is seeking a skilled CRNA Anesthesia Specialist for a locum tenens opportunity in Pennsylvania. This 13-week assignment offers a unique chance to work with a reputable healthcare organization and gain valuable experience in a dynamic environment.Key...
-
Nurse Specialist
7 hours ago
Wyomissing, Pennsylvania, United States PennState Health Full timePennState Health is seeking a skilled Nurse Specialist to join their team in Wyomissing, Pennsylvania.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNDuration: Ongoing36 hours per weekShift: 12 hours, nightsEmployment Type: StaffSUMMARY OF POSITION: As a Nurse Specialist, you will assess patient health problems and needs, develop and...
-
Pelvic Health Therapist Specialist
16 hours ago
Wyomissing, Pennsylvania, United States i4 Search Group Full timePelvic Health Therapist SpecialistAre you passionate about helping patients improve their pelvic health and quality of life? Do you have a strong understanding of anatomy, physiology, and pathology of the pelvic floor? If so, we want to hear from you.We are seeking a skilled and compassionate Pelvic Health Therapist Specialist to join our growing...
-
Retina Specialist Opportunity in Wyomissing, PA
8 hours ago
Wyomissing, Pennsylvania, United States Heed Health Full timeWe are seeking a fellowship trained Retina specialist to join our client in Wyomissing, PA. This is a full-time position with a competitive base salary, signing bonus, and relocation allowance. The ideal candidate will have a strong work ethic and excellent communication skills.Key Highlights:Full-time position with a competitive salary and benefits...
-
Home Health Care Professional
1 month ago
Wyomissing, Pennsylvania, United States BAYADA Home Health Care Full timeLPN On-Call Specialist OpportunityBAYADA Home Health Care is seeking an experienced Licensed Practical Nurse (LPN) to join our team as an On-Call Specialist. This role involves performing emergency night home health visits in the Lehigh Valley area, serving adult and geriatric clients on a per-visit basis throughout Berks County.Responsibilities:Make home...