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Senior Manager, Field Employee Relations Specialist

2 months ago

Costa Mesa, California, United States El Pollo Loco Full time

Job Summary

The Senior Manager, Field Employee Relations Specialist will be responsible for developing, implementing, and overseeing field employee relations programs and policies. This role will provide value-add people/organizational/HR consulting and subject matter expertise, focusing on promoting a positive and collaborative workplace culture while addressing and resolving issues that may arise between field employees and the organization.

Key Responsibilities

  • Conduct thorough investigations into employee complaints and concerns, solving routine and complex employee relations challenges in the field.
  • Participate in talent assessments and discussions, assisting Operations with talent management and leadership development initiatives, performance management, listening sessions, and core HR processes.
  • Develop and implement employee relations policies and procedures, ensuring company compliance with federal/state/local employment laws and regulations.
  • Provide guidance to employees on company policies and procedures, facilitating effective communication between employees and management.
  • Analyze situations and make timely recommendations to alleviate risk and positively impact the business and employees.
  • Assist in performance management processes, including performance reviews and disciplinary actions, advising and training managers on performance-related issues.
  • Gather, review, and analyze data to identify trends and recommend solutions to improve performance, retention, and the employee experience.
  • Conduct restaurant audits, deriving key themes and findings, and developing appropriate action plans with Field Operations.
  • Participate in unemployment hearings, depositions, wage claims, DOL audits, etc., and assist Legal in facilitating and/or investigating lawsuits and agency charges.
  • Collaborate with HR and management to develop and implement employee engagement initiatives, identifying trends and opportunities to enhance employee satisfaction and retention.
  • Serve as an ambassador of the broader People Services team, building rapport and trusted relationships with all levels of employees across the organization.
  • Conduct exit interviews, analyze and identify trends, and offer solutions to improve field employee satisfaction and lower turnover.
  • Collaborate with People Development and Training functions to develop, coordinate, and conduct field training sessions as needed.
  • Partner with internal partners to assist and address varying employment-related needs/concerns.
  • Coach or mentor new or less experienced People Services team members, providing ongoing guidance and support.

Requirements

  • BA/BS degree in Human Resources Management or related field.
  • Minimum 7+ years Human Resource Generalist experience in a multi-state, multi-site role, preferably in the restaurant/retail/hotel industry.
  • Track record exhibiting growth within the HR discipline, including employee relations, performance management, and administration.
  • Possess and maintain a valid driver's license.
  • PHR/SPHR, SHRM-CP/SHRM-SCP, or relevant certifications, desired.

Preferred Qualifications

  • In-depth understanding of employee relations, organizational culture, employee engagement, and HR best practices.
  • Extensive knowledge of state/federal/local employment regulations and compliance.
  • Ability to partner with and influence management and all levels of employees.
  • Flexible work style and approach based on operational needs/style and HR partnership.
  • Ability to maintain confidentiality and handle sensitive information.
  • Strong analytical and problem-solving mindset and skills; meticulous attention to detail.
  • Ability to effectively communicate with internal and external business partners.
  • Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines.
  • High level of proficiency with technology, including Microsoft Office Suite applications, customized database applications, and internet research tools.

About El Pollo Loco

El Pollo Loco is a leading fast-casual restaurant chain, known for its fire-grilled chicken and Mexican-inspired menu items. With over 490 locations across 7 states, El Pollo Loco is a beloved brand in the Western United States. We are committed to providing our employees with a positive and collaborative work environment, and we are seeking a highly skilled and experienced Senior Manager, Field Employee Relations Specialist to join our team.