Client Success Representative

4 weeks ago


Gaithersburg, Maryland, United States TruPlace Full time
Client Success Specialist Role Overview

At TruPlace, we're looking for a skilled Client Success Specialist to join our team. As the first point of contact for our clients, you'll provide exceptional support and guidance on our products and services. Your primary responsibility will be to ensure seamless communication and timely resolution of client inquiries, while also promoting our virtual tour and photography offerings.

Key Responsibilities:
  • Manage high-volume client calls and emails
  • Schedule photographers for appointments and coordinate logistics
  • De-escalate client concerns and collaborate with the team for follow-up
  • Accurately record client information and data
  • Deliver consultative product overviews to potential clients

Requirements:
  • Minimum 2+ years of customer service experience in a remote call center environment
  • 2+ years of experience in scheduling, booking, coordination, or similar roles
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft 365 programs

We Offer:
  • Competitive compensation package
  • Subsidized group health and dental benefits
  • Short-term disability coverage
  • Seven paid holidays and accrued Paid Time Off

About TruPlace:
TruPlace is a leading provider of interactive floor plans, photography, and virtual tour solutions for the vacation rental and real estate industries. Our team is passionate about delivering exceptional results and building strong relationships with our clients. If you're a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.

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