Client Support Specialist

2 weeks ago


SaintBauzilledePutois, Occitanie, United States HEICO Full time
Job Overview

HEICO is seeking a dedicated Customer Service Representative to enhance our team.

This is a full-time role, with working hours from Monday to Thursday, 6:00am to 4:30pm. The position offers opportunities for quarterly performance bonuses, currently valued at $1000. Please note that this role is not available for remote work.

At HEICO, we pride ourselves on delivering exceptional quality and reliability across our diverse range of aerospace solutions. Our offerings include emergency power supplies, power distribution systems, control subsystems, flight deck sensors, passenger comfort products, and emergency locator transmitters.

We provide comprehensive benefits, including medical and dental insurance, company-paid vision and life insurance, short-term and long-term disability coverage, and a 401k plan with company matching.

Key Responsibilities

The Customer Service Representative will be tasked with managing customer data and performing administrative functions for our Repair Station.

Responsibilities include:
  • Facilitating daily communications between customers and the Repair Station Manager through phone and email.
  • Managing customer email correspondence, focusing on service updates and status inquiries.
  • Delivering timely quotations and updates to clients.
  • Assessing warranty claims and confirming their status.
  • Reviewing contract specifications related to repair station operations for customer articles.
  • Processing pro-forma invoices efficiently.
  • Providing support for Shipping and Receiving tasks as needed.
Qualifications
  • Six to twelve months of relevant customer service experience.
  • Preferred experience in a manufacturing setting.
  • Ability to read and interpret safety regulations, operational guidelines, and procedural manuals.
  • Fluency in English, both written and verbal.
  • Strong organizational skills, adaptability, and the ability to thrive in a fast-paced manufacturing environment.
  • Proficiency in MS Office Suite, including Outlook, Excel, Access, and Word.
Physical Requirements / Work Environment
  • Regularly required to sit, stand, and walk.
  • Frequent need to navigate stairs.
  • Regular communication through speaking and listening.
  • Frequent use of hands for handling and manipulation.
  • Regular arm movement for reaching.
  • Occasional lifting or moving of items up to 10 pounds.


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