IT Support Specialist

2 weeks ago


SaintBauzilledePutois, Occitanie, United States Source 1 Solutions Inc Full time

Position Overview:

As a full-time IT Support Specialist, you will deliver essential infrastructural assistance to the end client personnel by addressing all incoming service inquiries. This role encompasses support for all necessary assets within the client’s organization.

The ideal candidate will attend to support requirements that include walk-in requests, phone inquiries, and ticket submissions. Responsibilities may also extend to performing service desk functions and executing daily on-site operational tasks. This may involve traveling to various client locations within the local area to provide on-site, desk-side assistance. The role necessitates a rotating on-call availability.

Customer Service Excellence:

IT Support Specialists are expected to deliver exceptional customer service and possess outstanding verbal communication skills.

To qualify for this position, candidates must be vaccinated and able to successfully complete a fingerprint-based background check, as well as pass a drug screening.

Key Responsibilities:

This position focuses on desk-side support at the support center and is distinct from a help desk role.

The primary duty of the support personnel is to resolve end-user IT challenges related to their PCs or mobile devices, ensuring a superior service experience.

This role demands excellent customer service abilities, as customer satisfaction is our top priority.

Employees are required to be present at the support center during operational hours from 8 AM to 5 PM, Monday through Friday.

Adherence to the dress code is mandatory, which includes issued team shirts/polos, slacks (no jeans), and closed-toe shoes or clean sneakers.

Technical Support Duties:

Utilize technical expertise to assist end-users with desktops, laptops, mobile devices, telecom services, email services, and all IT client-provided services.

Propose ideas and solutions to mitigate recurring issues and support incidents that affect client computing support and overall employee productivity.

Conduct physical inventory of PCs, accessories, and parts as necessary, ensuring that configuration and inventory management database entries are complete and accurate.

Qualifications:

Requested Experience:

Experience in providing customer service within a technical environment is essential.

Microsoft Certifications in Office Applications and Windows 7, 8, or 10 are preferred.

CompTIA A+ Certification is also desirable.

A minimum of 3 years of experience in a corporate IT department delivering end-user support across a diverse range of environments is required.

Knowledge and Skills Required:

- Proficiency in end-user IT support (e.g., Windows operating systems, PC hardware, antivirus software, personal firewall tools, web browsers, MS Office applications).

- Familiarity with the Information Technology Infrastructure Library (ITIL) reference model.

- Strong initiative, problem-solving abilities, prioritization skills, and collaborative mindset.

- Demonstrates a high level of initiative and integrity.

- Possesses creativity, credibility, and self-confidence.

Additional Notes:

Mileage reimbursement is available for local site travel. On-call reimbursement is also provided.



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