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Hospitality Service Coordinator

2 months ago

Bethesda, Maryland, United States JLL Capital Markets Group Full time

About JLL Capital Markets Group

JLL Capital Markets Group is a premier professional services and investment management firm focused on real estate. With a presence in over 80 countries and a dedicated workforce of more than 91,000 professionals, we assist real estate owners, occupiers, and investors in achieving their business goals. As a global Fortune 500 entity, we recognize our responsibility to promote sustainability and corporate social responsibility. Our commitment is to shape the future of real estate for a better world, utilizing cutting-edge technology to create rewarding opportunities, exceptional spaces, and sustainable solutions for our clients, employees, and communities.

Our core values—teamwork, ethics, and excellence—are integral to our operations, and we take pride in receiving recognition for our achievements from both global and local organizations.

We strive to foster a diverse and inclusive culture where every individual feels welcomed, valued, and empowered to reach their full potential. We believe that diverse backgrounds, experiences, and perspectives drive innovation and collective success.

If this job description resonates with you, we encourage you to consider applying, even if you do not meet all the specified qualifications. We are eager to learn about your unique contributions.

Key Responsibilities

  • Welcome and assist guests, visitors, and employees with professionalism.
  • Issue temporary identification badges as required.
  • Serve as the information center for the building, campus, or area.
  • Respond to inquiries and communicate effectively with all levels of management with minimal supervision.
  • Organize and maintain the lobby and front desk areas to ensure a welcoming environment.
  • Address issues related to building services, including janitorial, mailroom, copier services, parking, badging, and conference rooms, and submit work orders as necessary.
  • Assist in coordinating and scheduling office and building maintenance activities, including luggage storage, lost and found, and umbrella management.
  • Collaborate effectively with the facility management and transportation teams.
  • Anticipate and respond to client needs and concerns proactively.
  • Identify potential risks and escalate issues to prevent disruptions to client operations.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma or equivalent (GED) required.
  • Preferred: 2 years of experience in hospitality, soft services, or operations, with knowledge of the commercial real estate sector.
  • Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment.
  • Proven track record of initiative, integrity, and sound judgment.
  • Highly collaborative with strong interpersonal skills.
  • Excellent verbal and written communication skills, with a professional demeanor.
  • Strong customer service orientation.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

What You Can Expect From Us

We believe in collective success and invest in supporting one another, learning together, and celebrating achievements. Our Total Rewards program reflects our commitment to helping you reach your career aspirations, recognizing your contributions, investing in your well-being, and offering competitive benefits and compensation.

We look forward to seeing where your ambitions lead you at JLL Capital Markets Group.

JLL Privacy Notice

Jones Lang LaSalle (JLL), along with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect personal information seriously. The personal information we collect is primarily for processing in connection with JLL's recruitment process. We strive to keep your personal information secure and retain it only as long as necessary for legitimate business or legal reasons, after which it will be safely and securely deleted.

For more information about how JLL processes your personal data, please refer to our privacy policy.

This position may require you to be fully vaccinated against COVID-19. If required, you will be asked to provide proof of vaccination upon your start date.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.