Restaurant Operations Manager

3 days ago

Bethesda, Maryland, United States Chase Hospitality Group Full time

{"h1": "Restaurant Shift Leader Job Description", "p": "At Chase Hospitality Group, we are seeking a highly motivated and experienced Restaurant Shift Leader to join our team. As a key member of our restaurant operations team, you will be responsible for ensuring the smooth day-to-day operation of our restaurant, including managing staff, maintaining high standards of customer service, and driving sales growth.

Responsibilities:

* Champion the brand's vision and values, and ensure alignment amongst the concept team
* Support a culture of positivity and high standards where all staff strive for excellence
* Lead by example, create an environment that is warm, welcoming, and filled with positivity for guests and employees
* Execute standard operating procedures, coordinate restaurant operations during each shift, and determine and implement operating improvements
* Support the Leadership Team in developing and implementing creative and effective staff training initiatives
* Execute efficient operations and keep guests satisfied and coming back to build sales
* Assist in creating department schedules as per business levels to ensure budgeted labour costs are met
* Assist in ordering food, beverages, and supplies to ensure all items are in-stock
* Monitor adherence to health, safety, and hygiene standards within the location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, and ensure a safe working environment by facilitating safe work behaviors of the team and guests
* Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
* Maintain restaurant cleanliness and uphold esthetics standards of CHG
* Monitor inventory reports and order when necessary
* Resolve in-service guest complaints
* Identify and follow up on tasks related to repairs, cleaning, and maintenance to ensure restaurant cleanliness standards are always met
* Attend and contribute to Banquet Event Order (BEO) and Operations Team meetings

Requirements:

* 2+ years in a Supervisory role with high volume exposure in a full-service restaurant
* Experience with sales projections, expense budgets, analyzing profit and loss statements
* Focused on building and promoting the company's vision and values
* Ability to learn and bring 'out of the box' ideas to the team
* Self-starter with the ability to motivate and recognize all levels of staff
* Genuine enthusiasm and aptitude for serving people to ensure WOW factor
* Excellent verbal and written communication skills
* High level of business acumen
* Demonstrates strong problem-solving skills through ability to diagnose and implement solutions

At Chase Hospitality Group, we are committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from all qualified candidates.

If you are a motivated and experienced Restaurant Shift Leader looking for a new challenge, please submit your application.

We look forward to hearing from you"}

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