Customer Service Representative

2 days ago

Boise, Idaho, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
  • Answer customer questions and educate them on U-Haul products and services, building trust and loyalty.
  • Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, demonstrating versatility and adaptability.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
What We Offer

As a Customer Service Representative at U-Haul, you will enjoy a range of benefits, including:

  • Career stability and opportunities for advancement.
  • On-the-job education and training.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
Work Environment

The work environment is fast-paced and dynamic, requiring flexibility and adaptability. You will work in a team environment, collaborating with colleagues to achieve common goals. The physical demands of the role include standing for long periods, moving equipment, and working in a variety of weather conditions.

U-Haul's Commitment to Health and Wellness

U-Haul is committed to creating a culture of health and wellness. We strive to provide a safe and healthy work environment for all employees. As part of this commitment, we do not hire or re-hire individuals who use nicotine products in certain states.

Equal Opportunity Employer

U-Haul is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and perspectives. We are an employer of choice for individuals who share our values and are passionate about delivering exceptional customer service.

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