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Move-In Coordinator

1 month ago

Fayetteville, North Carolina, United States Harmony Senior Services Full time

Why Harmony Senior Services?

  • 401k + Full-time & Part-time Benefits Packages
  • Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more)
  • Training, Development & Career Laddering
  • Great work-life balance
  • Flexible Scheduling
  • Telehealth + Flex Spending + Health Savings Account Options

Job Description

STATEMENT OF JOB:

The Move-In Coordinator is responsible for ensuring a seamless transition for new residents and their families, including assisting with all required move-in documentation and completion of the residency agreement.

Responsibilities include:

Move-In Process:

  • Verify that all new resident paperwork (UAI, physical assessment, ALF assessment, etc.) is completed prior to move-in and provided to the Health Care Coordinator
  • Complete residency agreement with the resident or family
  • Calculate pro-rated monthly rate for resident at move-in
  • Collect all monies owed the community when resident moves-in
  • Coordinate preparation of selected apartment to ensure it is ready for move-in
  • Communicate to managers the status of all new move-ins or potential move-outs
  • Conduct tours of the community and answer inquiry calls when marketing team is not available
  • Provide all move-in paperwork to the Business Office Manager and Health Care Coordinator for resident file set-up
  • Follow-up with new resident and family weekly for the first month of residency to answer questions and ensure a smooth transition to Harmony Senior Services
  • All other duties assigned

Requirements:

  • Bachelor's degree preferred or equivalent experience
  • Three years' experience working in senior care preferred
  • Ability to analyze data and calculate monthly pro-rates for rent at move-in
  • Strong organizational skills and ability to multi-task and complete projects on time
  • Ability to establish relationships and connections with prospective residents and their families, employees, community resource groups, and management team
  • Must possess strong oral and written communication skills and be proficient using computer programs
  • Must be able to lift, carry, and push up to 25lbs