Current jobs related to Manager of Patient Engagement - Coral Springs, Florida - Quest Health Solutions LLC

  • Patient Experience Manager

    4 weeks ago

    Coral Springs, Florida, United States Quest Health Solutions LLC Full time

    Job Title: Patient Experience ManagerAt Quest Health Solutions, we are dedicated to delivering exceptional customer service and ensuring a positive patient experience. Our mission is centered on providing the highest standard of care and comfort to our patients, emphasizing patient retention as a critical measure of success.Job Summary:We are seeking a...

  • Client Engagement Specialist

    2 weeks ago

    Coral Gables, Florida, United States Trust Counsel PL Full time

    Job Title: Client Engagement SpecialistAbout the Role:We are seeking a highly motivated and experienced Client Engagement Specialist to join our team at Trust Counsel PL. As a Client Engagement Specialist, you will play a critical role in guiding potential clients through the process of becoming a client, helping them understand their options, and ensuring a...

  • Membership and Community Engagement Manager

    1 week ago

    Bonita Springs, Florida, United States CENTER FOR THE ARTS BONITA SPRINGS DBA Arts Bonita Full time

    Job SummaryArts Bonita seeks a highly motivated and organized individual to fill the role of Membership and Community Engagement Manager. This position plays a pivotal role in connecting Arts Bonita with the local community, fostering meaningful relationships with businesses, and supporting the development department in achieving organizational goals.Key...

  • Patient Service Assistant

    1 month ago

    Coral Springs, Florida, United States My Health Onsite Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Scheduling Assistant to join our team at My Health Onsite. As a key member of our health center staff, you will play a vital role in providing exceptional patient care and ensuring a seamless experience for our patients.Key ResponsibilitiesAnswer patient inquiries and schedule appointments...

  • Patient Care Coordinator

    2 weeks ago

    Coral Springs, Florida, United States UnitedHealth Group Full time

    Job SummaryUnitedHealth Group is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in ensuring the smooth operation of our healthcare services. Your primary responsibility will be to coordinate patient care activities, including scheduling appointments, managing medical records,...

  • Patient Experience Liaison

    2 weeks ago

    Coral Springs, Florida, United States Quest Health Solutions LLC Full time

    About Quest Health Solutions:We are dedicated to delivering exceptional patient care and creating a positive experience for our patients. As a Patient Experience Specialist, you will play a key role in ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service.Key...

  • Patient Experience Coordinator

    2 weeks ago

    Coral Springs, Florida, United States Quest Health Solutions LLC Full time

    About Quest Health Solutions:We are dedicated to delivering exceptional patient care and creating a positive experience for our patients. As a Patient Experience Specialist, you will play a key role in ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service.Key...

  • Audit Manager

    2 weeks ago

    Coral Springs, Florida, United States Crete Professionals Alliance Full time

    Job OverviewAt Crete Professionals Alliance, we're seeking an experienced professional to lead our audit and compliance efforts. As an Audit Manager, you will oversee multiple audit engagements, manage audit teams, and ensure the accuracy and compliance of financial statements. You will also serve as the primary liaison between clients and the firm, ensuring...

  • Membership and Community Engagement Manager

    2 weeks ago

    Bonita Springs, Florida, United States CENTER FOR THE ARTS BONITA SPRINGS DBA Arts Bonita Full time

    Job Title:Membership and Community Engagement ManagerJob Summary:Arts Bonita seeks a highly motivated and organized individual to join our team as a Membership and Community Engagement Manager. This role is responsible for building and maintaining relationships with local businesses, growing our membership base, and supporting the development department in...

  • Patient Care Coordinator

    2 weeks ago

    Coral Springs, Florida, United States Optum Full time

    Optum Job DescriptionAt Optum, we strive to deliver care that improves health outcomes for millions of people worldwide. As a Patient Care Coordinator, you will play a vital role in connecting patients with the care, resources, and support they need to thrive.Key Responsibilities:Answer phone calls and schedule appointments for patients and providers using...

  • Patient Service Representative

    2 weeks ago

    Coral Springs, Florida, United States Select Physical Therapy Full time

    Job Title: Patient Service SpecialistAt Select Physical Therapy, we are seeking a highly skilled and patient-focused Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key Responsibilities:Greet...

  • Patient Service Specialist

    2 weeks ago

    Coral Springs, Florida, United States Cleveland Clinic Full time

    About Cleveland ClinicCleveland Clinic is a world-renowned healthcare organization dedicated to providing exceptional patient care and advancing medical research. Our team of passionate caregivers is committed to delivering high-quality, patient-centered care in a supportive and inclusive environment.Job SummaryWe are seeking a highly skilled Patient Service...

  • Patient Service Coordinator

    7 days ago

    Coral Springs, Florida, United States Select Physical Therapy Full time

    Overview:Select Physical Therapy is seeking a highly skilled Patient Service Specialist to join our team in Coral Springs, FL. As a Patient Service Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience from arrival to departure.Responsibilities:Greet new and existing...

  • Patient Service Coordinator

    2 weeks ago

    Coral Springs, Florida, United States Select Physical Therapy Full time

    Overview:We are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a seamless experience from the moment they arrive at our center.Responsibilities:Greet new and existing...

  • Patient Service Specialist

    2 weeks ago

    Coral Springs, Florida, United States Cleveland Clinic Full time

    Job SummaryCleveland Clinic is seeking a Patient Service Specialist to join our team. As a Patient Service Specialist, you will provide exceptional customer service to our patients and visitors, ensuring a positive experience throughout their visit. You will manage patient requests, including appointment scheduling, registration, and wayfinding, while...

  • Staff Nurse

    3 weeks ago

    Coral Springs, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami is seeking a highly skilled Registered Nurse (RN) to join our team as an Infusion Level II. This is a staff-level position that requires a strong background in nursing care, with a focus on infusion therapy and chemotherapy administration.Key ResponsibilitiesAssess and evaluate patients to develop individualized care...

  • Senior Sales Manager

    4 weeks ago

    Coral Springs, Florida, United States Fort Lauderdale Marriott Coral Springs Hotel & Convention Center Full time

    Job Title: Senior Sales ManagerJob Summary:The Senior Sales Manager is responsible for securing a significant amount of group and meetings business from local, regional, and national corporations; associations; or other organizations. This position will also be responsible for generating the most productivity on the team.Key Responsibilities:Solicit,...

  • Restaurant Operations Manager

    7 days ago

    Coral Springs, Florida, United States Chili's Grill & Bar Full time

    Restaurant Operations ManagerAt Chili's Grill & Bar, we're looking for a Restaurant Operations Manager to lead our team to success. As a key member of our management team, you'll be responsible for ensuring seamless restaurant operations, fostering a positive work environment, and driving guest satisfaction.Key Responsibilities:Lead and manage restaurant...

  • Restaurant Manager

    2 weeks ago

    Coral Springs, Florida, United States Chili's Grill & Bar Full time

    Restaurant Manager Job DescriptionAt Chili's Grill & Bar, we're seeking a skilled Restaurant Manager to lead our team and deliver exceptional guest experiences. As a Restaurant Manager, you'll be responsible for ensuring a great guest experience, role modeling and holding team members accountable to operational and quality standards, and fostering open...

  • Community Engagement Specialist

    4 weeks ago

    Altamonte Springs, Florida, United States Top Notch Services Full time

    Job Title: Assistant Community Association ManagerAt Top Notch Services, we are seeking a highly skilled and motivated Assistant Community Association Manager to join our team. This role plays a vital part in supporting the Community Manager in maintaining a positive and engaged community within our organization.Key Responsibilities:Community Engagement:...

Manager of Patient Engagement

2 months ago

Coral Springs, Florida, United States Quest Health Solutions LLC Full time
Job Overview

Company Overview:

Quest Health Solutions LLC is committed to delivering outstanding service and ensuring a remarkable patient journey. Our focus is on providing the highest quality of care and comfort, with patient loyalty as a vital measure of our success.

Position Summary:

We are seeking a passionate Patient Experience Manager to oversee our team of Patient Experience Specialists. In this pivotal role, you will be responsible for cultivating a patient-centric culture among our staff and spearheading initiatives aimed at enhancing patient loyalty. By leading and mentoring a skilled team, you will significantly contribute to surpassing both client and organizational goals. Our specialists are dedicated to delivering compassionate, responsive, and exceptional service in every patient interaction. Your primary objective will be to foster positive patient relationships, effectively address inquiries and concerns, and ensure a memorable, positive experience for every patient.

Key Duties:

  • Promote the organization's dedication to excellence in patient experience, emphasizing strategies for patient retention
  • Recruit, train, and manage a team of DME personnel, providing continuous coaching and development to achieve high performance
  • Formulate and implement strategic plans to meet business objectives, focusing on retaining our patient population
  • Evaluate call center performance against key performance indicators and execute action plans to improve service delivery and patient satisfaction
  • Stay updated on industry trends and shifts in the DME sector to propose strategies for business growth and patient retention
  • Supervise staff in accordance with organizational leadership practices and uphold high standards of service excellence through peer evaluations
  • Participate in senior leadership and team meetings, fostering collaboration and a proactive approach

Qualifications:

  • Preferred: Associate's or Bachelor's degree in social work, communications, or a related discipline
  • A minimum of three years of relevant experience in a DME or healthcare environment
  • Understanding of maintaining the security, confidentiality, and integrity of medical information
  • Strong interpersonal communication skills to handle challenging situations with empathy and professionalism
  • Ability to analyze and interpret data, along with basic computer proficiency
  • Effective interaction with a diverse range of customers, including patients, family members, healthcare providers, and hospital staff
  • Demonstrated ability to coach and develop individuals and teams
  • Strong problem-solving skills, conflict resolution capabilities, and expertise in service recovery
  • Capacity to manage multiple priorities, adapt to changing demands, and consistently meet deadlines
  • Familiarity with CRM software and EHR systems is a plus

If you are passionate about enhancing patient experiences and are dedicated to patient care, consider a role with Quest Health Solutions LLC. Contribute to an organization that prioritizes exceptional care and enduring patient relationships.

Quest Health Solutions LLC is an equal opportunity employer committed to promoting diversity and creating an inclusive workplace for all employees.