Patient Experience Liaison
4 weeks ago
About Quest Health Solutions:
We are dedicated to delivering exceptional patient care and creating a positive experience for our patients. As a Patient Experience Specialist, you will play a key role in ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service.
Key Responsibilities:
- Patient Interaction: Interact with patients through various communication channels, including phone, email, and virtual, and provide them with a friendly, empathetic, and professional experience.
- Scheduling and Coordination: Manage patient appointments, coordinate scheduling, and ensure seamless communication between patients and our healthcare team.
- Complaint Resolution: Act as a point of contact for patients with concerns or complaints, addressing their issues promptly, and working to find satisfactory solutions.
- Educational Support: Provide patients with information regarding their equipment.
- Data Entry: Maintain accurate and up-to-date patient records, including contact information and insurance details.
- Compliance: Ensure compliance with all privacy and healthcare regulations, such as HIPAA.
- Team Collaboration: Collaborate with healthcare providers and administrative staff to guarantee a smooth patient journey.
Requirements:
- Previous customer service experience, particularly in durable medical equipment or medical setting, is preferred.
- Strong interpersonal and communication skills.
- Empathy and patience in dealing with patients and their concerns.
- Ability to handle challenging situations with professionalism and tact.
- Detail-oriented and organized, problem-solving abilities.
- Knowledge of medical terminology, basic understanding of healthcare processes and insurance is a plus.
- Proficiency in using customer relationship management (CRM) software and electronic health records (EHR) systems is beneficial.
- Medical billing experience is a plus but not required.
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