Patient Experience Coordinator

4 weeks ago

Coral Springs, Florida, United States Quest Health Solutions LLC Full time

About Quest Health Solutions:

We are dedicated to delivering exceptional patient care and creating a positive experience for our patients. As a Patient Experience Specialist, you will play a key role in ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service.

Key Responsibilities:

  • Patient Interaction: Provide patients with a friendly, empathetic, and professional experience through various communication channels.
  • Scheduling and Coordination: Manage patient appointments, coordinate scheduling, and ensure seamless communication between patients and our healthcare team.
  • Complaint Resolution: Act as a point of contact for patients with concerns or complaints, addressing their issues promptly, and working to find satisfactory solutions.
  • Educational Support: Provide patients with information regarding their equipment and healthcare services.
  • Data Entry: Maintain accurate and up-to-date patient records, including contact information and insurance details.
  • Compliance: Ensure compliance with all privacy and healthcare regulations, such as HIPAA.
  • Team Collaboration: Collaborate with healthcare providers and administrative staff to guarantee a smooth patient journey.

Requirements:

  • Previous customer service experience, particularly in durable medical equipment or medical setting, is preferred.
  • Strong interpersonal and communication skills.
  • Empathy and patience in dealing with patients and their concerns.
  • Ability to handle challenging situations with professionalism and tact.
  • Detail-oriented and organized, problem-solving abilities.
  • Knowledge of medical terminology, basic understanding of healthcare processes and insurance is a plus.
  • Proficiency in using customer relationship management (CRM) software and electronic health records (EHR) systems is beneficial.

At Quest Health Solutions, we value the well-being and comfort of our patients. If you are passionate about making a positive impact on the patient experience, we invite you to apply for this role.

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