Call Center Operations Manager
1 week ago
EmergeOrtho is a leading provider of innovative, quality-focused comprehensive musculoskeletal care. As Call Center Manager, you will play a crucial role in ensuring seamless patient access and exceptional customer service.
Key Responsibilities- Supervise a team of appointment/triage specialists and referral coordinators to achieve high-quality patient outcomes.
- Conduct interviews and assess applications for new hires to ensure the best fit for our team.
- Develop and implement departmental policies and procedures to drive efficiency and productivity.
Requirements and Qualifications
- High school diploma required; minimum two years of call center experience and two to three years of team leadership experience preferred.
- Knowledge of medical terminology and practice management software essential.
- Excellent communication and documentation skills necessary to effectively interact with patients, staff, and hospital leaders.
Estimated Salary Range: $65,000 - $80,000 per year, depending on location and experience. The salary estimate is based on industry standards and national averages for similar positions in North Carolina.
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