Call Center Operations Manager

1 week ago


Asheville, North Carolina, United States EmergeOrtho Full time
Job Description

EmergeOrtho is a leading provider of innovative, quality-focused comprehensive musculoskeletal care. As Call Center Manager, you will play a crucial role in ensuring seamless patient access and exceptional customer service.

Key Responsibilities
  • Supervise a team of appointment/triage specialists and referral coordinators to achieve high-quality patient outcomes.
  • Conduct interviews and assess applications for new hires to ensure the best fit for our team.
  • Develop and implement departmental policies and procedures to drive efficiency and productivity.

Requirements and Qualifications

  • High school diploma required; minimum two years of call center experience and two to three years of team leadership experience preferred.
  • Knowledge of medical terminology and practice management software essential.
  • Excellent communication and documentation skills necessary to effectively interact with patients, staff, and hospital leaders.

Estimated Salary Range: $65,000 - $80,000 per year, depending on location and experience. The salary estimate is based on industry standards and national averages for similar positions in North Carolina.



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