Customer Service Representative

2 months ago


Huntington, Indiana, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities include:
  • Building and maintaining strong customer relationships through regular follow-ups and communication.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Using a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintaining a high level of productivity and work ethic, with a total commitment to success each and every day.
What We Offer
  • Competitive base pay plus bonus structure.
  • Paid Time Off (vacation and personal/sick days).
  • Life Insurance.
  • Disability Insurance.
  • Valuable experience and growth opportunities within our agency.
Requirements
  • Excellent interpersonal and communication skills.
  • Ability to work in a team environment and multi-task.
  • Proactive problem-solving skills and attention to detail.
  • Ability to learn and adapt to new computer functions and systems.
  • Property & Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.

If you are a motivated and customer-focused individual who is looking for a rewarding career with excellent income and growth potential, please submit your resume for consideration. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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