Customer Service Representative

5 days ago


Huntington, Indiana, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities:
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a high level of productivity and work ethic, with a total commitment to success each day.
Benefits:
  • Competitive base pay plus bonus structure
  • Paid Time Off (vacation and personal/sick days)
  • Life Insurance
  • Disability Insurance
  • Opportunities for growth and advancement within our office
Requirements:
  • Excellent interpersonal and communication skills
  • Ability to work in a team environment and multi-task
  • Proactive problem-solving skills and attention to detail
  • Ability to learn computer functions and maintain accurate records
  • Property & Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
About Us:

We are a State Farm independent contractor agent, not a State Farm Insurance Companies employee. Our employees must be able to successfully complete any applicable licensing requirements and training programs. We offer a dynamic and fast-paced work environment with opportunities for growth and advancement.

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