IT Technical Support Specialist

3 days ago


Warwick, Rhode Island, United States Thrive Behavioral Health Full time
Job Description

The IT Support Specialist position is a key role in our team at Thrive Behavioral Health, where you will provide technical assistance and support to resolve a variety of computer hardware and software issues across the enterprise in support of the company's Electronic Health Record system (EHR).

You will respond to inquiries either over the phone or in person utilizing a help desk ticketing system to document and resolve issues as they present. Serving often as the first point of contact, you must be a good communicator with the ability to work in a fast-paced environment across a variety of sites, providing quality customer service and sound judgment, escalating issues to senior support staff if necessary.

The ideal candidate should have experience in a healthcare environment, preferably with exposure to VMware, Office 365, Active Directory, VOiP, and ROS. You should also be self-motivated with a willingness to learn and adapt to change, able to function with minimal supervision and oversight, and safely lift and carry up to 50 pounds.

Responsibilities:
  • Monitor the Help Desk: Record, investigate, and resolve user inquiries with hardware, software, and connectivity throughout the organization
  • Deploy and service desktop technology, assess infrastructure logs, respond to outages, manage antivirus and Windows updates, and assess security concerns brought to the help desk by staff
  • Perform maintenance and installation of computer hardware
  • Maintain hardware and software inventories
  • Set up user accounts and resolve system access problems
  • Collaborate on company-wide projects and initiatives as needed
Requirements:
  • Associates Degree or equivalent experience and training; certifications a plus
  • Minimum of three years of experience monitoring a busy help desk environment required
  • Experience working in a healthcare environment preferred
  • Exposure to VMware, Office 365, Active Directory, VOiP
  • Self-motivated with a willingness to learn and adapt to change
  • Ability to function with minimal supervision and oversight
Benefits

We offer a comprehensive benefits package, including 3 weeks' vacation to start, increasing to 4 weeks after 2 years of employment, 10 sick days per year, 1 float day, birthday off, 11 paid holidays, paid lunch, low-deductible medical insurance plan, dental insurance, vision insurance, company-paid life insurance, 401k with 2% company match, and optional Aflac, additional life insurance, and pet insurance.



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