Front Desk Agent

4 months ago

Point Clear, United States PCH, Inc. Full time

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. ~Tony Davis, President

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
  • Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
  • Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
  • Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
  • Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
  • Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
  • Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
  • Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
  • Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
  • Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
  • Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
  • Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
  • Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.


Our Benefits Include:

Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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