Front Desk Supervisor

4 months ago


Stevens Point, United States Fairfield Stevens Point Full time

Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.
Property Details:

Our hotel in Stevens Point, WI offers all that any kind of traveler may be seeking. We are located just off of Highway 51/Interstate 39 and on Highway 10 East. The hotel's great location is also conveniently near the University of Wisconsin-Stevens Point and Mid-State Tech College. For the business travelers, the hotel is only a short drive to area businesses including Sentry Insurance, Delta Dental of Wisconsin, Donaldson Company & St. Michaels Hospital. If visitors are looking for leisure activities, we are minutes from Stevens Point Brewery, Green Circle Trail & Lake DuBay. We offer many amenities including free Wi-Fi, free breakfast, fitness center & indoor pool. At the Fairfield Inn & Suites Stevens Point we go out of our way to accommodate our guests and make their stay as comfortable and trouble-free as possible. At the Fairfield Inn & Suites Stevens Point, our guests are our #1 priority.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


  • Stevens Point, Wisconsin, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites Stevens Point in Stevens Point, WI.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented...


  • Stevens Point, Wisconsin, United States Main Grain Bakery Full time

    Job DescriptionMain Grain Bakery is looking for an enthusiastic and organized individual to fill the role of Front Desk Associate in Stevens Point, WI.About UsWe are a local bakery dedicated to providing high-quality products and exceptional customer service. Our ideal candidate will be able to work effectively in a fast-paced environment and maintain a...

  • Front Desk Agent

    4 weeks ago


    Point Clear, United States Pch Hotels & Resorts Full time

    Front Desk Agent. Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and m Front Desk, Agent, Guest Experience, Reservations, Hospitality, Hotel

  • Front Desk Manager

    2 days ago


    Dana Point, California, United States Healthy At Home Caregivers Full time

    Job Description: The Front Desk Manager plays a vital role in maintaining the smooth operation of our office, ensuring that all administrative tasks are completed efficiently. This individual will be responsible for managing front desk activities, handling client communications, and providing top-notch support to our team members.Main Responsibilities:Manage...

  • Front Desk Agent

    8 months ago


    Dana Point, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel, Insurance

  • Front Desk Agent

    2 months ago


    Point Clear, United States PCH, Inc. Full time

    Front Desk Agent Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on...


  • Central Point, United States BBSI Full time

    Front Desk Receptionist Join Our Team at American Industrial Door! Are you organized, friendly, and ready to provide outstanding customer service? American Industrial Door is looking for a part-time Front Desk Receptionist to join our office team. This role offers a great opportunity to contribute to a professional, customer-focused environment. Why Join...


  • Dana Point, United States Aimbridge Hospitality Full time

    The Front Desk Manager OEM will be required to be fully flexible working mostly PM shifts (3 pm-11 pm) but additionally a few overnight shifts (11 pm-7 am). Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a r Front Desk, Manager, Front Desk Manager, Hospitality, Reservations, Overnight

  • Front Desk Clerk

    1 week ago


    Cedar Point, United States Equity Lifestyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Front Desk Clerk in Cedar Point, North Carolina.What you'll do: The Store Clerk sells merchandise, maintains the store and works with park staff to ensure that guests are provided with...

  • Front Desk Clerk

    5 days ago


    Cedar Point, United States Equity Lifestyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Front Desk Clerk in Cedar Point, North Carolina.What you'll do: The Store Clerk sells merchandise, maintains the store and works with park staff to ensure that guests are provided with...


  • High Point, North Carolina, United States Food Lion Full time

    About the RoleWe are looking for a highly organized and detail-focused individual to fill the position of Front End Supervisor at Food Lion. As a key member of our team, you will be responsible for maintaining a clean and organized store environment, ensuring that all sales associate register functions and Front End accounting services are performed...


  • High Point, North Carolina, United States Bethany Medical Full time

    About Bethany MedicalBethany Medical is a multi-specialty medical practice serving the triad and surrounding communities with a mission to provide excellent care through a multi-specialty approach from prevention to intervention of potentially life-threatening health problems.We are seeking a Medical Front Desk (Full-Time or Part-Time) professional to join...

  • Front Desk Agent

    1 week ago


    Dana Point, United States Hilton Full time

    The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team!Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...

  • Front Desk Agent

    2 weeks ago


    Dana Point, United States Hilton Full time

    The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team!Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...

  • Front Desk Agent

    4 weeks ago


    Dana Point, United States Waldorf Astoria Hotels & Resorts Full time

    The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...


  • Dana Point, California, United States Marriott Laguna Cliffs Resort Full time

    **Essential Qualifications:**To succeed as a Front Desk Agent at the Marriott Laguna Cliffs Resort, you must possess excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.Requirements:High school diploma or equivalent required; college coursework in related field helpful.Experience in a hotel...


  • College Point, New York, United States Westhab Inc. Full time

    About the JobAre you a motivated and detail-oriented individual looking for a challenging role in security operations?Do you have a passion for working with vulnerable populations and making a positive impact in your community?We invite you to apply for the Night Shift Coordinator position at Westhab Inc.This is a unique opportunity to join our team and take...

  • Front Desk Agent

    3 weeks ago


    Dana Point, CA, United States Hilton Full time

    The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...

  • Front Desk Agent

    5 months ago


    Dana Point, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests,...


  • West Point, United States GLOVIS America, Inc. Full time

    Job DetailsJob Location Vehicle Processing Center Georgia - West Point, GA Position Type Full Time Job Shift 1st DescriptionAbout Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel...