Help Desk Engineer

3 weeks ago


High Point, North Carolina, United States TEKsystems Full time

Job Overview

TEKsystems is seeking a Help Desk Engineer to support and troubleshoot the end-user environment, both local and remote, and execute device lifecycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets.

Job Description

As a Help Desk Engineer, you will be responsible for resolving technical issues and providing excellent customer service to our clients. You will work closely with our IT team to ensure that all technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide troubleshooting and resolution of Tier 2 and Tier 3 technical issues from across all facilities, including multiple domains, operating systems, time zones, and workstation and printer models.
  • Collaborate with the IT team to resolve technical issues and improve overall system performance.
  • Develop and maintain strong relationships with clients and stakeholders to ensure excellent customer service.
  • Stay up-to-date with the latest technology trends and advancements to improve technical skills and knowledge.

Requirements

To be successful in this role, you will need:

  • College degree or equivalent experience.
  • Strong technical skills, including troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Compensation

The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience.

Benefits

TEKsystems offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Location

This role is based in High Point, North Carolina, United States.

About TEKsystems

TEKsystems is a leading provider of technology services and solutions, with a strong focus on helping clients achieve their business goals through innovative technology solutions.


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