Help Desk Support Specialist

3 weeks ago


High Point, North Carolina, United States TEKsystems Full time
Job Summary

We are seeking a highly motivated Help Desk Support Specialist to join our team. This individual will be responsible for providing top-notch technical support to our customers, ensuring a seamless and efficient experience.

Job Description:

As a Help Desk Support Specialist, you will be the primary point of contact for customers seeking technical assistance. You will be responsible for troubleshooting and resolving a wide range of technical issues, from software installation to hardware troubleshooting. You will also be expected to provide excellent customer service, responding to customer inquiries in a timely and professional manner.

Responsibilities:

  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Document all customer interactions and issues in our ticketing system
  • Collaborate with other technical teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic knowledge of Windows 7 and Mac operating systems
  • Experience with ticketing systems, such as ServiceNow

Why This Role is Important:

This role is critical to ensuring our customers receive the technical support they need to succeed. As a Help Desk Support Specialist, you will be the face of our company, providing exceptional service and support to our customers.

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per year
  • A comprehensive benefits package, including health, dental, and vision insurance
  • A 401(k) plan with company match
  • Opportunities for professional growth and development

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter.

Company Overview:

We are a leading provider of technical support services, dedicated to delivering exceptional service and support to our customers. Our team is passionate about technology and committed to helping our customers succeed.

Work Environment:

This is an educational environment.

Additional Information:

This is a contract position with a high probability of extension beyond the initial 90 days. If you are exceeding expectations, there is always a chance you could be brought on in a full-time capacity as we have in the past.

Drug Test Required:

true

Experience Level:

Entry Level

Estimated Salary:

$52,000 per year in HIGH POINT, North Carolina, United States


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