Retail Sales Associate

4 days ago

Minneapolis, Minnesota, United States H&M Group Full time
About the Role

As a Retail Sales Associate at H&M Group, you will be responsible for delivering exceptional customer experiences that contribute to the store's sales and profit. Your primary goal will be to put customers first, offer assistance, and share your product and fashion knowledge to create an environment that is easy for our customers to shop in.

Key Responsibilities
  • Customer Service: Actively greet and engage with customers in the service areas and on the sales floor to provide the best customer experience.
  • Store Maintenance: Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience, including folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities.
  • Inventory Management: Unload delivery trucks, receive, open, and unpack merchandise, and label merchandise with security tags within efficiency timeline goals.
  • Stocking and Replenishment: Actively process, stock, and replenish garments on the sales floor and stock room.
  • Point of Sale: Ring on the register, report, and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bags following the register best practices routine.
  • Loyalty Program: Eager to educate and promote our H&M Loyalty program to our customers.
  • Team Collaboration: Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
  • Health and Safety: Work in accordance with H&M standards and local legislation with health & safety and security routines to guarantee your, your colleagues', and customer safety at all times.
Qualifications
  • Customer Service Skills: Passionate for customer service and helping people find their style.
  • Multi-Tasking: A multi-tasker who enjoys working in a fast-paced environment.
  • Team Player: Inclusive, positive, creative, and willing to learn on the job.
  • Physical Demands: Ability to lift in excess of 20 pounds, stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
  • Adaptability: Ability to climb a ladder and use a step stool.
  • Availability: Must be able to work a flexible work schedule, including nights and weekends.

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