Vice President of Fraud Prevention

4 days ago

Dublin, California, United States Patelco Credit Union Full time
About Patelco Credit Union

We are a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. With over 85 years of experience, we have grown from $500 in assets to over $9 billion in assets and are the 7th largest credit union in California with branches throughout Northern California.

Our Mission

We are here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first.

The Opportunity

Fraud in the financial services industry continues to increase with more in-depth and complex fraud schemes. Addressing and mitigating these ever-increasing risks require forward thinking and strategic assessment on how to predict the next possible fraud scheme and prevent/limit fraud losses. We are seeking a Vice President of Fraud Prevention to develop and oversee our overall fraud prevention and protection strategy, ensuring that we appropriately balance fraud prevention, detection, and loss/root cause analysis.

Responsibilities
  1. Refine, develop, and execute fraud prevention strategies that anticipate trends, variances, and requirements, develops action plans, measures and analyzes results, initiates corrective action, and minimizes impacts to members and the credit union.
  2. Collaborate with senior leadership to evaluate and mature our enterprise fraud framework. Update and improve controls on existing products. Identify and implement appropriate controls for all new products, with the objective of minimizing losses while maintaining excellent member experience.
  3. Create a culture of awareness around risk and fraud prevention systems to educate and empower team members across the credit union to assist in implementation and risk mitigation.
  4. Minimize net fraud losses and exposure across all credit union operations and functions utilizing effective and best in class prevention and detection strategies.
  5. Continuously monitor and assess the performance of the fraud detection and prevention programs including the false positive rates. Oversee the implementation of business logic and fraud detection system rules to reduce fraud losses as well as patterns that produce false positive results.
  6. Strengthen, engage, develop, and coach our Fraud team, including assessment of teams' ability to achieve goals while demonstrating and upholding our values.
  7. Maintain strong awareness of industry trends and effectively communicate to credit union leadership and team members, as appropriate.
  8. Drive collaboration across the credit union to enable fraud prevention including building partnerships with cybersecurity, digital payments and delivery.
  9. Develop and maintain working relationships with multiple state and federal regulatory bodies to anticipate and react to new or changed regulations.
  10. Perform other duties as assigned.
Qualifications
  1. Bachelor's degree and other technical field or equivalent work experience.
  2. Minimum ten years of experience in leading multiple elements of fraud operations including prevention, detection, and claims & investigation.
  3. Minimum of five years experience in the financial services industry.
  4. Minimum ten years experience engaging, developing and motivating teams to deliver results.
  5. Certified Financial Crime Specialist certificate (CFCS) and/or Certified Fraud Examiner (CFE) preferred.
  6. Demonstrated experience balancing fraud/organizational risk while optimizing member experience.
  7. Leadership experience building a team and motivating cross-functional groups to perform above their own expectations and perceived limits.
  8. Strong empathy for employees, members AND a passion for growth and development.
  9. Effectively lead in a changing business landscape while managing within the organizations risk tolerance.
  10. Demonstrate solid judgment, problem solving, and independent decision-making.
  11. Adopt proactive, not reactive, approaches and offer creative solutions while striving for continuous improvement.
  12. Partner with senior leaders of the credit union in problem identification, solution design, and program execution.
  13. Gather and skillfully analyze information and make recommendations to business partners.
  14. Effectively communicate internally and externally; collaborate with senior management, committees, and other financial institutions to create and deliver communications and presentations.
What We Offer

We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

  • Exceptional Medical, Dental, Vision, and Life Insurance benefits
  • Onsite fitness center at HQ and rewards for completing wellness related activities
  • Competitive compensation packages with bonus opportunity
  • 401(k) with 3% Safe Harbor and 5% employer match
  • Discounts on loan products
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  • On-the-job training and skills development
  • Internal transfer opportunities for career growth
  • Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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