Desktop Support Specialist

2 days ago


Roanoke, Virginia, United States ClifyX Full time
Job Title: Desktop Support

We are seeking a highly skilled Desktop Support professional to join our team at ClifyX. As a Desktop Support specialist, you will be responsible for providing technical support for our desktop systems, including Windows OS imaging, installation, and configuration.

Key Responsibilities:
  • Hands-on knowledge of Windows OS imaging, installation, and configuration
  • Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro Plus related issues
  • Support for Skype for Business operational issues, including installation, uninstallation, configuration, and deployment failure
  • Technical support for SharePoint templates, site creations, access-related issues, and file share contents
  • Support for OneDrive access and storage-related issues
  • Coordinate and support Win 10 automated deployments, ensuring successful deployments and remediation of failed deployments
  • Handle hardware/software requests from dedicated locations
  • Good knowledge of Intune/Mobile Device Management, enrolling BYOD devices, and managed Android/iOS device management
  • Provide support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements
  • Handle secure wipe and asset disposal as per agreed processes
  • Good understanding of IT Service Management processes
  • Basic understanding of SCCM activities
  • Good understanding of group policy and active directory
  • Provide break-fix support wherever necessary
  • Maintain asset inventory of existing devices and buffer stock if any
  • Provide support for network/storage/server-related activities on the site wherever required
  • Good understanding of Service Now
Requirements:
  • CompTIA A+ Certification
  • HDI Desktop Support Technician Certification
  • Microsoft Certified: Modern Desktop Administrator Associate


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