IT Support Specialist
1 week ago
This position is based in a collaborative office environment.
About ThriveThrive is an innovative technology solutions provider specializing in Cloud Services, Cybersecurity, Networking, Disaster Recovery, and Managed Services. Our dynamic corporate culture, skilled engineering team, and customer-focused approach distinguish us in the industry. We seek individuals who aspire to cultivate valuable skills that fuel their passion and foster a rewarding career. If you thrive in a 'work hard, play hard' atmosphere and are eager for the mentorship and experience necessary to build a successful career, you will find a home at Thrive.
Position OverviewThe role involves executing tasks related to the implementation, integration, and support of computer systems in critical operational environments. The ideal candidate will be adept at installing standalone computers, simple network additions, or supporting large LAN/WAN projects.
- Deliver quality work within established deadlines, with or without direct oversight.
- Engage professionally with colleagues, clients, and vendors.
- Collaborate effectively as a team member on all projects.
- Work autonomously while recognizing the importance of communication and coordination with other teams.
- Workstation setup: unpack equipment, verify inventory, power on devices, configure default settings, and install hardware.
- Install operating systems, conduct configuration tests, and perform diagnostics.
- Configure computers and devices for network connectivity.
- Image computer systems for deployment.
- Apply updates and scripts as necessary.
- Run diagnostics, repair, and test computer equipment and devices.
- Serve as the first point of contact for technology-related issues, identifying root causes and resolving them.
- Monitor technology support requests efficiently and professionally.
- Escalate and document unresolved issues to higher support levels appropriately.
- Maintain accurate internal service ticket and time entry records.
- Some college education or equivalent experience, with a focus on technical coursework.
- Entry-level position with some prior experience in providing technical support within a business context.
- Familiarity with Windows operating systems.
- Practical knowledge of networks and computer systems.
- Strong verbal and written communication skills with clients and colleagues; tactful and effective in customer interactions.
- Team-oriented mindset.
- Willingness to learn and adapt to new technologies.
- Previous experience in customer service is preferred.
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