IT Operations Manager
2 weeks ago
Position Overview:
As the IT Operations Manager, you will be instrumental in leading the technical team dedicated to delivering exceptional IT services. You will work under the guidance of the Executive Director of IT Operations to ensure that our IT services meet the highest standards of customer satisfaction.
Key Responsibilities:
- Provide strategic leadership to the IT team, ensuring alignment with organizational goals.
- Maintain superior levels of customer service and support throughout all IT operations.
- Engage in budgeting processes and oversee capital equipment initiatives to enhance IT capabilities.
Project Management:
- Ensure timely completion of projects by meeting established milestones and adhering to college-wide technical policies.
- Manage IT operations and service delivery effectively within the designated service area.
Technical Guidance:
- Offer expert advice on technology-related services beyond the scope of the IT department.
- Collaborate with campus leadership to enhance IT service delivery and act as the liaison between leadership and IT.
Team Management:
- Recruit, train, and supervise IT support staff, fostering a collaborative team environment.
- Direct the IT Helpdesk operations, ensuring prompt resolution of requests and incidents in line with Service Level Agreements (SLAs).
Continuous Improvement:
- Provide coaching and support to team members to uphold compliance with service standards.
- Facilitate communication with statewide teams to escalate issues as necessary.
Diversity and Inclusion:
We are committed to fostering a diverse and inclusive workplace where all individuals can thrive. We value every team member and are an equal opportunity employer.
Qualifications:
- A Bachelor’s degree in an IT-related field is required.
- A minimum of three to five years of supervisory experience in IT environments, including team management and budget oversight.
- Proficiency in understanding the interrelation of IT components, including networks, information security, and advanced troubleshooting skills.
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