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Guest Services Coordinator

2 months ago

Avon, Colorado, United States Marriott International, Inc Full time
Position Overview

As a Guest Services Coordinator, you will play a pivotal role in ensuring a memorable experience for our guests. Your primary responsibilities will include:

Key Responsibilities:
  • Addressing guest inquiries and requests for special arrangements or services, such as transportation and reservations.
  • Following up on unique guest needs to ensure their satisfaction.
  • Providing comprehensive information about the property and local amenities, including events and activities.
  • Managing guest communications by answering calls, messages, and requests efficiently.
  • Collaborating with various departments to resolve guest issues promptly.
  • Monitoring the club lounge to ensure a welcoming environment for guests.
  • Documenting important information in shift logs and daily memos.
  • Reporting any accidents or unsafe conditions to management.
  • Maintaining a professional appearance and adhering to company policies.
  • Building positive relationships with team members and supporting collective goals.

Qualifications:
  • High school diploma or equivalent.
  • No prior related work experience required.
  • No supervisory experience necessary.
  • Licenses or certifications are not required.

Compensation and Benefits:
The pay rate for this position is competitive and includes health care benefits, flexible spending accounts, a 401(k) plan, paid time off, life insurance, and disability coverage, among other wellness benefits. Eligibility for benefits may vary based on specific conditions.

At Marriott International, we are committed to fostering a diverse workforce and an inclusive culture. We believe in the power of our team to create exceptional experiences for our guests, ensuring that every stay is memorable. Join us in delivering the Gold Standards of hospitality that define our brand.