Luxury Guest Services Representative
4 weeks ago
Job Summary
As a Luxury Guest Services Representative with Marriott International Inc, you will be responsible for delivering exceptional service to our discerning guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.
Key Responsibilities
- Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning.
- Provide information to guests about the property and surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
- Report accidents, injuries, and unsafe work conditions to manager.
Requirements
- High school diploma or equivalent required.
- No related work experience necessary.
- Ability to stand, sit, or walk for extended periods.
Benefits
- Competitive pay rate of $21.81 per hour.
- Healthcare benefits, flexible spending accounts, 401(k) plan, and other benefits.
About Us
At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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