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Seasonal Part-Time Customer Service Representative

2 months ago

Kansas City, Kansas, United States Bass Pro Inc Full time
Job Summary

The Customer Service Outfitter is a key member of our team, responsible for providing world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction, product knowledge, and sales skills.

Key Responsibilities
  • Provide exceptional customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Proactively greet customers and present them with the opportunity to become a CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all CLUB operational and compliance programs, including sales, customer experience, and regulatory compliance.
  • Demonstrate products to customers and remain knowledgeable of advertised sales.
  • Help meet metric goals and objectives for self and store.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB Booth.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provide service to all areas of the store based on business need.
Requirements
  • High school diploma or equivalent experience.
  • 0 to 2 years of experience in a customer service environment.
Preferred Qualifications
  • Excellent organization skills and attention to details.
  • Experience in a sales environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Benefits
  • Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
  • Dental, vision, and voluntary benefits.
  • 401k Retirement Savings.
  • Paid holidays and vacation.
  • Bass Pro Cares Fund.
  • And more.
Equal Opportunity Employer

Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.