Technical Support Specialist

4 days ago


Providence, Rhode Island, United States CAI Full time

Job Summary: As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.

Job Description: This is a full-time, remote position for a bilingual Service Desk Analyst. The successful candidate will work Monday to Friday, 4am to 12pm, and will be responsible for providing technical support and customer service to associates and vendors.

Responsibilities:

  • Receive and respond to requests from associates and vendors
  • Provide technical support and customer service to resolve requests
  • Work collaboratively with other teams to resolve complex issues

Requirements:

  • Bilingual in Spanish and English
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced, dynamic environment

Equal Employment Opportunity Policy Statement: CAI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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