Customer Service Representative

4 days ago


Athens, Georgia, United States Enterprise Call Center Full time
Job Title: Call Center Agent for Products and ServicesJob Summary

We are seeking a highly skilled and customer-focused Call Center Agent to join our team at Enterprise Call Center. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Key Responsibilities
  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Generate sales leads and identify opportunities to upsell and cross-sell products and services
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills
  • Meet or exceed sales targets and call handling quotas
  • Provide accurate and complete information to customers using various methods and tools
  • Handle customer complaints and provide solutions and alternatives within established time limits
  • Keep records of customer interactions and process customer accounts
Requirements
  • Excellent customer service skills and a track record of over-achieving quota
  • Good phone etiquette and communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in English
  • Strong data entry skills
  • Computer skills
  • Experience with outbound calling
  • Analytical skills
  • Multilingual or bilingual proficiency is a plus
  • Sales and upselling experience preferred
What We Offer
  • Paid Training
  • Paid Time Off
  • Flexible Schedule
  • Telehealth Care Plan
  • Training & Development
  • Advancement Opportunities

We are an equal opportunity employer and welcome applications from diverse candidates. All your information will be kept confidential according to EEO guidelines.



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