Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Call Center Agent to join our team at Enterprise Call Center. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.
Key Responsibilities- Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
- Generate sales leads and identify opportunities to upsell and cross-sell products and services
- Build and maintain strong relationships with customers through effective communication and problem-solving skills
- Meet or exceed sales targets and call handling quotas
- Provide accurate and complete information to customers using various methods and tools
- Handle customer complaints and provide solutions and alternatives within established time limits
- Keep records of customer interactions and process customer accounts
- Excellent customer service skills and a track record of over-achieving quota
- Good phone etiquette and communication skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in English
- Strong data entry skills
- Computer skills
- Experience with outbound calling
- Analytical skills
- Multilingual or bilingual proficiency is a plus
- Sales and upselling experience preferred
- Paid Training
- Paid Time Off
- Flexible Schedule
- Telehealth Care Plan
- Training & Development
- Advancement Opportunities
We are an equal opportunity employer and welcome applications from diverse candidates. All your information will be kept confidential according to EEO guidelines.
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