Customer Service Representative
1 week ago
Job Summary
This position is responsible for delivering exceptional customer experiences and supporting sales initiatives while maintaining a safe and productive work environment.
Essential Duties and Responsibilities
- Maintain regular and predictable attendance, working scheduled shifts and adapting to varied hours, days, nights, weekends, and overtime as needed.
- Take the initiative to support selling initiatives, including greeting customers, uncovering their needs, recommending products, and asking for sales.
- Perform a combination of duties, including operating cash registers, recovering merchandise, participating in freight processes, completing Plan-o-gram procedures, assembling merchandise, performing janitorial duties, executing price changes, and operating equipment such as forklifts and balers.
- Assist customers with loading purchases, ensure the safety and well-being of birds, and sanitize and maintain poultry holding tanks.
- Complete all documentation associated with job duties and maintain a clean and organized work environment.
Qualifications
A high school diploma is preferred, and no experience is required. Preferred knowledge includes farming, ranching, pet/equine, or welding knowledge, as well as basic computer skills and strong communication and problem-solving skills.
Working Conditions
- Work in a favorable environment with moderate noise, with indoor floors and outdoor lots having hard surfaces.
- Work shifts vary, but generally last at least 4 hours and may exceed 8 hours.
- Promote a safe and productive work environment for team members and customers, adhering to company safety training and guidelines.
Physical Requirements
- Ability to move and transfer merchandise weighing up to 50 pounds, push and pull merchandise up to 2,000 pounds with assistance, and occasionally lift or reach merchandise overhead.
- Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders, and move throughout the store for an entire shift.
- Ability to safely access all areas of the store, operate store equipment, and read, write, and count accurately to complete documentation.
Disclaimer
This job description represents an overview of the responsibilities for this position. A team member should perform all duties as assigned by their supervisor.
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