Ombudsman Outreach Coordinator

5 days ago


Utica, New York, United States RCIL Full time
Job Summary

We are seeking a highly motivated and detail-oriented Ombudsman Outreach Coordinator to join our team at RCIL. The successful candidate will be responsible for participating in outreach activities, program education, and public awareness regarding systemic issues involving older adults, and to recruit Ombudsman volunteers.

Key Responsibilities
  • Develop and implement strategies for recruitment of volunteers from diverse backgrounds reflecting the demographics of the service area.
  • Recruit, screen, place, and train volunteers to ensure they have the necessary skills and knowledge to effectively advocate for long-term care residents.
  • Provide Ombudsman coverage for long-term care facilities, including in-person visits to ensure residents' rights are being respected.
  • Coordinate pre and post-shadowing visits for new volunteers with certified ombudsmen to ensure a smooth transition.
  • Design and implement in-service training programs for volunteers to enhance their skills and knowledge.
  • Ensure volunteer recruitment and program documentation, reports, and records are updated and entered correctly into the data system in a timely manner.
  • Review required facility notices, including Department of Health surveys and facility discharges, and follow up as needed for more complete information and track patterns.
  • Attend Department of Health surveys and exit meetings when the assigned Ombudsman is not available.
Requirements
  • An Associate's degree is preferred, but a high school diploma or equivalent is required.
  • Related experience may be considered in lieu of higher education.
  • Knowledge of long-term care residents' rights, quality of care, and quality of life.
  • Experience with community networking, collaboration, public speaking, and working with diverse populations.
  • Knowledge of Microsoft Excel, Word, and Outlook.
  • Excellent verbal and written communication skills.
  • Driver's license and personal vehicle, ability to travel independently.
Benefits
  • 16 annual vacation days, 12 annual sick days.
  • 13 annual paid holidays.
  • 401K with up to 10% employer investment.
  • Heavily subsidized health, vision, and dental insurance.
  • Additional benefits available.
Travel Requirements

Yes, within a 4-county catchment area.

Location

Utica, NY.



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