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Reception Operations Specialist

2 months ago

Atlanta, Georgia, United States M3 USA Full time

Position Overview

The role of the Front Desk Coordinator is vital to the operational success of M3 Wake Research, Inc., a leading independent clinical research site services organization in North America. This position is essential in ensuring a welcoming environment for patients and clients, while also managing various administrative tasks that contribute to the smooth functioning of the office.

Key Responsibilities

  1. Welcome patients and visitors, promptly notifying the relevant staff of their arrival.
  2. Prepare necessary documentation for new patient visits, ensuring all forms are accurately completed.
  3. Digitally scan and input all required documents into the system.
  4. Handle incoming calls with professionalism and direct them appropriately.
  5. Conduct reminder calls and send notifications via text to patients.
  6. Receive and distribute all incoming shipments, alerting coordinators of their arrival.
  7. Maintain a tidy and organized reception area at all times.
  8. Oversee office supply inventory, placing orders as needed.
  9. Manage the subject referral program efficiently.
  10. Assign laboratory duties and communicate with coordinators as necessary.
  11. Assist with additional administrative tasks as required.

Qualifications

  • A minimum of one year of experience in customer service.
  • Exceptional verbal and written communication abilities.
  • Proficient in computer applications with strong data entry skills.
  • Capable of managing multiple tasks in a fast-paced office setting.
  • Able to collaborate effectively within a team environment.
  • Highly detail-oriented with a focus on accuracy.

Benefits

  • Competitive salary structure.
  • Comprehensive benefits package.
  • Paid time off.
  • Opportunities for advancement and career growth.