Travel Operations Specialist

4 weeks ago


Atlanta, Georgia, United States Teplis Travel Full time
Travel Operations Specialist

At Teplis Travel, we're seeking a skilled Travel Operations Specialist to join our team. As a key member of our operations leadership team, you'll be responsible for ensuring seamless travel experiences for our clients.

Key Responsibilities:

Issue tickets that cannot be processed by automated systems, adhering to industry rules and regulations.

Verify airline-specific and client-specific entries to ensure accuracy.

Coach agents on records with missing or incorrect entries, promoting quality control.

Manage unused ticket processes, ensuring correct routing and distribution of reports.

Obtain and track waivers for exceptions, maintaining compliance.

Conduct research on ticketing and operations questions, providing expert guidance.

Requirements:

At least 5 years of experience in ticketing on Travelport Worldspan.

Proficiency in MS Office.

Prior experience with automated QC programs and unused ticketing programs is a plus.

What We Offer:

Competitive salary and benefits, including PTO, paid holidays, 401K, 401K match, health, dental, and disability benefits.

Creative schedules to balance work and life.

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